Texas Area Access & MSP (Internet) Service Impact- Severe Weather
Update - As of writing this there is no appropriate update from the local exchange carriers as the situation is still being observed and monitored for safety concerns. We will update this post should we receive any new update.
May 18, 2024 - 04:08 EDT
Update - At this time, we continue to work with local exchange carriers to restore the remaining circuits that are down due to severe weather in the affected area.
May 18, 2024 - 01:13 EDT
Update - Thursday night, 5/16 our monitoring detected a subset of circuits showing as down. These down circuits are due to a severe weather event in Texas. We are still in communication with our carrier contacts and have learned that some circuits recovered however most remain down due to loss of local power. We'll continue to monitor this event and update further with any new information we receive.
May 17, 2024 - 18:40 EDT
Update - Overnight we detected a subset of circuits that went down. At this time we sent out email notifications. We have also confirmed with our carriers that this service impact did occur in Texas and was caused by severe weather conditions. While most of our customers seem to have recovered, we are still monitoring as we are waiting for our upstream carriers to resolve any remaining impact and declare that we are All Clear from this event.
May 17, 2024 - 15:31 EDT
Monitoring - Overnight we detected a subset of circuits that went down. At this time we sent out email notifications. We have also confirmed with our carriers that this service impact did occur in Texas and was caused by severe weather conditions. While most of our customers seem to have recovered, we are still monitoring as we are waiting for our upstream carrier to declare that we are All Clear from this event.
May 17, 2024 - 12:19 EDT
Switchvox Cloud Mass Updates to 8.0.3- Begins Apr 18th
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 2024 - 22:00 EDT
Scheduled - Beginning the evening of Thursday April 18th, Switchvox Cloud instances will be updated to the latest version of Switchvox - 8.0.3.

Updates will happen during our customers’ regular maintenance windows, which are set to occur throughout the night on Tuesdays, Wednesdays, and Thursdays. During this time some customers may experience brief interruptions of service.

For any questions, please feel free to reach out to our dedicated support team at
+1 (256) 428-6161 or toll-free at +1 (877) 344-4861
Apr 18, 2024 22:00 - Jun 16, 2024 05:00 EDT

About This Site

We build trust through transparency.
Check this page for any service disruptions in real time.

We take pride in delivering you reliable and scalable cloud-based communication services and we know how important it is for you, your customers, and colleagues to know that services are running smoothly 24/7/365. The below information provides insight to the operational status of each of our services.

If you are experiencing any issues related to any of our services, check this status page prior to contacting our support teams for technical assistance. Click Subscribe To Updates to sign up for alerts and be notified of any service related disruptions.

Uptime over the past 90 days. View historical uptime.
CommUnity Unified Communications Platform (UCaaS) Operational
90 days ago
100.0 % uptime
Today
Voice Services Operational
HUDweb Operational
Video Meetings Operational
myHUD Operational
Control Panel Access for Moves/Adds/Changes Operational
FaxLync Operational
Paperless Fax ? Operational
90 days ago
100.0 % uptime
Today
CRM Link Operational
Scheduled Reports Operational
Voicemail to Email Operational
Technical Support Operational
ftp.pbxtra.com Operational
CDR/ACD reports in control panel Operational
Record All ? Operational
90 days ago
100.0 % uptime
Today
Zipwhip Operational
Business Voice Unified Communications Platform (UCaaS) Operational
90 days ago
100.0 % uptime
Today
Business Voice UCaaS Operational
90 days ago
100.0 % uptime
Today
Business Voice+ UCaaS Operational
90 days ago
100.0 % uptime
Today
Sangoma CX (formerly known as Sangoma Contact Center / SC3) ? Operational
90 days ago
100.0 % uptime
Today
Business Voice SC2 Operational
90 days ago
100.0 % uptime
Today
Conference Operational
90 days ago
100.0 % uptime
Today
Fax Classic Operational
90 days ago
100.0 % uptime
Today
Fax Digital Operational
90 days ago
100.0 % uptime
Today
BV Reports ? Operational
90 days ago
100.0 % uptime
Today
Switchvox Unified Communications Platform (UCaaS) Operational
90 days ago
99.84 % uptime
Today
Switchvox UCaaS Platform Operational
90 days ago
100.0 % uptime
Today
Switchvox SIP Trunking Operational
90 days ago
100.0 % uptime
Today
E-Fax (Avantfax) Operational
90 days ago
100.0 % uptime
Today
Switchvox Registration Service Operational
90 days ago
100.0 % uptime
Today
Video Meetings (Sangoma Meet Integration) Operational
90 days ago
100.0 % uptime
Today
Switchvox Update Service ? Operational
90 days ago
98.88 % uptime
Today
FAXStation Operational
90 days ago
100.0 % uptime
Today
PBXact/FreePBX Unified Communications Platform (UCaaS) Operational
90 days ago
100.0 % uptime
Today
PBXact Cloud Operational
90 days ago
100.0 % uptime
Today
System Admin DDNS ? Operational
90 days ago
100.0 % uptime
Today
Fonality UCaaS Platform (trixbox, PBXtra, Connect, FCS) Operational
90 days ago
99.81 % uptime
Today
Fonality Communication Operational
90 days ago
99.99 % uptime
Today
Record All ? Operational
90 days ago
100.0 % uptime
Today
HUD classic desktop application ? Operational
90 days ago
99.7 % uptime
Today
Voice Services for USA Operational
90 days ago
99.92 % uptime
Today
Voice Services for Australia/New Zealand ? Operational
90 days ago
100.0 % uptime
Today
Control Panel Access for Moves/Adds/Changes Operational
90 days ago
99.56 % uptime
Today
HUDweb Operational
90 days ago
99.46 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Sangoma TaaS Platform Operational
90 days ago
100.0 % uptime
Today
SIPStation SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Managed SIP Trunking Operational
90 days ago
100.0 % uptime
Today
FAXStation - Trunking and API Services ? Operational
90 days ago
100.0 % uptime
Today
SIPStation UK - Trunking Services ? Operational
90 days ago
100.0 % uptime
Today
CPaaS and Sangoma Applications Operational
90 days ago
100.0 % uptime
Today
CPaaS Platform Operational
90 days ago
100.0 % uptime
Today
Sangoma Apps (CPaaS Packaged Apps) Operational
90 days ago
100.0 % uptime
Today
Collaboration as a Service ? Operational
90 days ago
99.98 % uptime
Today
TeamHub Desktop Operational
90 days ago
100.0 % uptime
Today
TeamHub Mobile Operational
90 days ago
100.0 % uptime
Today
Sangoma Meet Operational
90 days ago
99.94 % uptime
Today
Sangoma Talk Operational
90 days ago
100.0 % uptime
Today
Application Framework ? Operational
90 days ago
100.0 % uptime
Today
Desktop as a Service Operational
90 days ago
100.0 % uptime
Today
Connected Workspace Operational
90 days ago
100.0 % uptime
Today
Sangoma Website, Portals and Stores Operational
90 days ago
100.0 % uptime
Today
www.sangoma.com ? Operational
90 days ago
100.0 % uptime
Today
support.sangoma.com Operational
90 days ago
100.0 % uptime
Today
Business Voice Portal (portal.star2star.com) Operational
90 days ago
100.0 % uptime
Today
RocketQuote (Business Voice Quoting Portal) Operational
90 days ago
100.0 % uptime
Today
SIPStation - Store ? Operational
90 days ago
100.0 % uptime
Today
FAXStation - Web Portal ? Operational
90 days ago
100.0 % uptime
Today
FreePBX Website (www.freepbx.org) ? Operational
90 days ago
100.0 % uptime
Today
FreePBX Wiki (wiki.freepbx.org/wiki.sangoma.com) ? Operational
90 days ago
100.0 % uptime
Today
FreePBX Community Forum (community.freepbx.org) ? Operational
90 days ago
100.0 % uptime
Today
PBXact Cloud Portal (cloud.pbxact.com) ? Operational
90 days ago
100.0 % uptime
Today
VoIP Supply - Website ? Operational
90 days ago
100.0 % uptime
Today
VoIPSupply eCommerce ? Operational
90 days ago
100.0 % uptime
Today
Sangoma Portal (portal.sangoma.com) ? Operational
90 days ago
100.0 % uptime
Today
Sangoma Websites - digium.com ? Operational
90 days ago
100.0 % uptime
Today
Sangoma Websites - my.digiumcloud.com ? Operational
90 days ago
100.0 % uptime
Today
Business Voice Knowledge-base (https://knowledge.star2star.com/) Operational
90 days ago
100.0 % uptime
Today
Switchvox Portal (www.switchvox.com) ? Operational
90 days ago
100.0 % uptime
Today
Support Portal (help.sangoma.com) ? Operational
90 days ago
100.0 % uptime
Today
MSP Services Operational
90 days ago
100.0 % uptime
Today
Sangoma MSP Network Backbone Operational
90 days ago
100.0 % uptime
Today
Managed SDWAN Operational
90 days ago
100.0 % uptime
Today
Managed Security Operational
90 days ago
100.0 % uptime
Today
Managed Networking Operational
90 days ago
100.0 % uptime
Today
Sangoma Provisioning Services Operational
90 days ago
100.0 % uptime
Today
Telephone Provisioning Service Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 18, 2024

Unresolved incident: Texas Area Access & MSP (Internet) Service Impact- Severe Weather.

May 17, 2024
May 16, 2024
BV- Scheduled Infrastructure Maintenance- 05/16/2024
Completed - The scheduled maintenance has been completed.
May 16, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 21:00 EDT
Scheduled - Details and Scope: Sangoma will be performing planned infrastructure upgrades related to the Business Voice platform.
Impact: There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday May 16th 2024 at 9:00 PM EST
Duration: Expected to be a 60 minute window
May 15, 14:03 EDT
May 15, 2024
BV- Scheduled Infrastructure Maintenance- 05/15/2024
Completed - The scheduled maintenance has been completed.
May 15, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 10:00 EDT
Scheduled - Details and Scope: Sangoma will be performing planned dialplan updates on the Business Voice and Business Voice Plus platform.
Impact: There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Wednesday May 15th 2024 at 10:00 AM EST
Duration: Expected to be a 60 minute window
May 13, 13:53 EDT
May 14, 2024
BV- Scheduled Infrastructure Maintenance- 05/14/2024
Completed - The scheduled maintenance has been completed.
May 14, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 20:00 EDT
Scheduled - Details and Scope: Sangoma will be performing planned infrastructure upgrades related to the Business Voice and Business Voice Plus platform. There is also planned maintenance around APIs used by the BV Portal.
Impact: There may be some delays pushing configuration changes on select Business Voice and Business Voice Plus locations during the deployment window. There is no other expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday May 14th 2024 at 8:00 PM EST
Duration: Expected to be a 120 minute window
May 13, 13:53 EDT
May 13, 2024
Call Quality Issue - Switchvox Cloud
Resolved - This incident has been resolved.
May 13, 18:11 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 13, 17:24 EDT
Update - Engineers are continuing to troubleshoot and investigate to restore those still experiencing call quality issues.
May 13, 16:49 EDT
Update - We are still aware of a portion of customers that are experiencing issues and engineers remain committed to investigating and troubleshooting call quality issues for those who are still impacted.
May 13, 16:15 EDT
Update - Engineers are continuing to troubleshoot and investigate to restore those still experiencing call quality issues.
May 13, 15:45 EDT
Update - Our engineers are diligently working to troubleshoot and investigate call quality issues for those who continue to experience them.
May 13, 15:05 EDT
Update - Engineers are continuing to troubleshoot and investigate to restore those still experiencing call quality issues.
May 13, 14:34 EDT
Update - We are continuing to work on a fix for this issue.
May 13, 11:12 EDT
Update - We are continuing to work on a fix for this issue.
May 13, 11:10 EDT
Identified - The issue has been identified and a fix is being implemented.
May 13, 10:33 EDT
Investigating - We have discovered an issue with Audio Quality that is currently affecting Switchvox Cloud. Our engineering team is actively investigating the matter.
May 13, 10:08 EDT
May 12, 2024

No incidents reported.

May 11, 2024
Fonality Legacy Call Data Records Database Backup
Resolved - Our engineering team is executing a complete backup of CDR-DB1 and restoration to CDR-DB2. During this maintenance period customers may experience delays in retrieving Call Data Record reports
May 11, 21:00 EDT
May 10, 2024
BV- Scheduled Infrastructure Maintenance- 05/10/2024
Completed - The scheduled maintenance has been completed.
May 10, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 02:00 EDT
Scheduled - Details and Scope: Sangoma will be performing planned infrastructure upgrades related to the Business Voice and Business Voice Plus platform.
Impact: Access to BV Portal and related services will be limited during the deployment window.
Time of Release: Scheduled for Friday May 10th 2024 at 2:00 AM EST
Duration: Expected to be a 60 minute window
May 8, 14:03 EDT
May 9, 2024
CY- Scheduled Infrastructure Maintenance- 05/09/2024
Completed - The scheduled maintenance has been completed.
May 9, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 21:00 EDT
Scheduled - Details and Scope: Sangoma will be performing scheduled maintenance on our Community platform infrastructure.
Impact: There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday May 9th 2024 at 9:00 PM EST
Duration: Expected to be a 120 minute window
May 8, 14:05 EDT
BV- Second Scheduled Infrastructure Maintenance- 05/09/2024
Completed - The scheduled maintenance has been completed.
May 9, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 21:00 EDT
Scheduled - Details and Scope: Sangoma will be performing planned infrastructure upgrades related to the Business Voice and Business Voice Plus platform.
Impact: There may be delays noticed in Park Presence, busy lamp field and voicemail indication. There is no expectation of any other service interruption or degradation. All calls and other services are expected to continue as normal.
Time of Release: Scheduled for Thursday May 9th 2024 at 9:00 PM EST
Duration: Expected to be a 60 minute window
May 8, 14:02 EDT
BV- Scheduled Infrastructure Maintenance- 05/09/2024
Completed - The scheduled maintenance has been completed.
May 9, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 15:00 EDT
Scheduled - Details and Scope: Sangoma will be performing planned infrastructure upgrades related to the Business Voice platform.
Impact: There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday May 9th 2024 at 3:00 PM EST
Duration: Expected to be a 60 minute window
May 8, 14:01 EDT
Reporting Delay Issue Impacting FCS Customers
Resolved - This incident has been resolved.
May 9, 13:45 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 9, 12:28 EDT
Identified - We have discovered an issue causing reporting delays that is currently affecting FCS customers. Our engineering team has identified the problem and is working towards resolution.
May 9, 10:38 EDT
BV showing inaccurate park presence
Resolved - This incident has been resolved.
May 9, 12:21 EDT
Monitoring - A fix has been implemented for the park presence issues and we are currently monitoring the situation. If you have any further reports please let us know by submitting a ticket on help.sangoma.com or calling into our support line at 844-302-7827.
May 6, 16:42 EDT
Investigating - We are currently investigating an issue on our BV platform where the park presence on the phones are showing incorrectly.
May 6, 16:16 EDT
May 8, 2024
CY- Scheduled Infrastructure Maintenance- 05/08/2024
Completed - The scheduled maintenance has been completed.
May 8, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 01:00 EDT
Scheduled - Details and Scope: Sangoma will be performing scheduled maintenance on our Community platform infrastructure.
Impact: There may be a 20-30 second delay on phone registrations and signaling while servers are restarted. As a result, calls made/ received during this window will also be impacted. Active calls will NOT be impacted.
Time of Release: Scheduled for Wednesday May 8th 2024 at 1:00 AM EST
Duration: Expected to be no longer than a 240 minute (4 hours) window
May 6, 12:38 EDT
May 7, 2024
BV- Second Scheduled Infrastructure Maintenance- 05/07/2024
Completed - The scheduled maintenance has been completed.
May 7, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 20:00 EDT
Scheduled - Details and Scope: Sangoma will be performing planned infrastructure upgrades related to the Business Voice and Business Voice Plus platform. There is also planned maintenance around APIs used by the BV Portal.
Impact: There may be some delays noticed on select Business Voice Plus locations during the deployment window. There is no other expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday May 7th 2024 at 8:00 PM EST
Duration: Expected to be a 120 minute window
May 6, 12:36 EDT
BV- Scheduled Infrastructure and BV Portal Maintenance- 05/07/2024
Completed - The scheduled maintenance has been completed.
May 7, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 15:00 EDT
Scheduled - Details and Scope: Sangoma will be performing planned infrastructure upgrades related to the Business Voice and Business Voice Plus platform.
Sangoma will also be performing a regularly scheduled maintenance on the BV portal with additional information available here (https://sangomakb.atlassian.net/wiki/spaces/SBVS/pages/60850177) once completed.
Impact: There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday May 7th 2024 at 3:00 PM EST
Duration: Expected to be a 60 minute window
May 6, 12:35 EDT
May 6, 2024
May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

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