A fix has been implemented and we are monitoring the results.
Posted May 15, 2026 - 10:38 EDT
Update
Engineers are still working to resolve this issue. Updates will be provided as they become available.
Posted May 15, 2026 - 08:24 EDT
Update
Testing the fix is still underway and our Engineers are still actively engaged in fully resolving the credit card payment issue on our store portals.
Posted May 14, 2026 - 18:15 EDT
Update
Our Engineers are currently testing a fix. We'll update you once the testing has concluded.
Posted May 14, 2026 - 15:18 EDT
Identified
We are aware of an issue in processing credit card payments with our SIPStation portal and Sangoma portal stores. Our Engineers have identified and isolated the issue and are now working on deploying a fix.
Posted May 14, 2026 - 14:04 EDT
This incident affected: Sangoma Website, Portals and Stores (Sangoma Portal (portal.sangoma.com), SIPStation Store (store.sipstation.com)).