All circuits are now showing as recovered in our monitoring. We have reached out to the line carrier, but they have not provided an estimated time for resolution. There may still be occasional downtime until the line carrier confirms that the outage is fully resolved. We will continue to stay in contact with them and share any new updates with you as soon as they are available.
Posted Aug 13, 2026 - 00:22 EDT
Investigating
An upstream service disruption has been identified and verified with Comcast, resulting in internet connectivity issues for certain customers, specifically in IL. Comcast has provided an initial estimated time for restoration of 11PM CST. We are actively working with our upstream carriers, monitoring the situation closely, and will share further updates as soon as they are available.
Posted Aug 12, 2026 - 22:46 EDT
This incident affects: Managed Service Provider (MSP) (Internet Access / Circuits).