All Systems Operational

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We build trust through transparency.
Check this page for any service disruptions in real time.

We take pride in delivering you reliable and scalable cloud-based communication services and we know how important it is for you, your customers, and colleagues to know that services are running smoothly 24/7/365. The below information provides insight to the operational status of each of our services.

If you are experiencing any issues related to any of our services, check this status page prior to contacting our support teams for technical assistance. Click Subscribe To Updates to sign up for alerts and be notified of any service related disruptions.

CommUnity Unified Communications Platform (UCaaS) Operational
90 days ago
100.0 % uptime
Today
Voice Services (CommUnity) Operational
90 days ago
100.0 % uptime
Today
Control Panel / Admin Panel Operational
Sangoma CX (CommUnity) Operational
TeamHub Operational
90 days ago
100.0 % uptime
Today
HUDweb Operational
myHUD Operational
CRM Link Operational
FaxLync Operational
Paperless Fax Operational
Record All (Verba) Operational
Reporting Operational
Video Collaboration (Powered by Zoom) Operational
Voicemail to Email Operational
Business Voice Unified Communications Platform (UCaaS) Operational
90 days ago
100.0 % uptime
Today
Voice Services (Business Voice) Operational
90 days ago
100.0 % uptime
Today
Voice Services (Business Voice+) Operational
90 days ago
100.0 % uptime
Today
Sangoma CX (Business Voice) Operational
90 days ago
100.0 % uptime
Today
Business Voice SC2 Operational
90 days ago
100.0 % uptime
Today
Business Voice Portal (portal.star2star.com) Operational
Application Framework ? Operational
BV Reports ? Operational
Conference Operational
Fax Classic Operational
Fax Digital Operational
RocketQuote (Business Voice Quoting Portal) Operational
Switchvox Cloud Unified Communications Platform (UCaaS) Operational
90 days ago
100.0 % uptime
Today
Voice Services (Switchvox Cloud) Operational
90 days ago
100.0 % uptime
Today
Switchvox SIP Trunking Operational
90 days ago
100.0 % uptime
Today
E-Fax (Avantfax) Operational
Switchvox Update Service ? Operational
PBXact/FreePBX Unified Communications Platform (UCaaS) Operational
90 days ago
100.0 % uptime
Today
Voice Services (PBXact Cloud) Operational
90 days ago
100.0 % uptime
Today
System Admin DDNS ? Operational
Fonality UCaaS Platform (trixbox, PBXtra, Connect, FCS) Operational
90 days ago
99.99 % uptime
Today
Voice Services (Fonality) - North America Operational
90 days ago
99.99 % uptime
Today
Voice Services (Fonality) - Asia-Pacific ? Operational
90 days ago
99.99 % uptime
Today
Control Panel / Admin Panel Operational
HUD Classic Desktop Application ? Operational
HUDweb Operational
Record All (Orkweb) ? Operational
Report Scheduler Operational
ftp.pbxtra.com Operational
CDR/ACD reports in control panel Operational
E-fax (NF Xmedius) Operational
90 days ago
99.96 % uptime
Today
Sangoma TaaS & Fax Platforms Operational
90 days ago
100.0 % uptime
Today
SIPStation SIP Trunking Operational
90 days ago
100.0 % uptime
Today
SIPStation UK - Trunking Services ? Operational
90 days ago
100.0 % uptime
Today
FAXStation ? Operational
90 days ago
100.0 % uptime
Today
SIPStation - SMS Operational
Sangoma Wholesale Carrier Services Operational
90 days ago
100.0 % uptime
Today
Wholesale SIP Trunking Operational
90 days ago
100.0 % uptime
Today
High-Volume SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Wholesale SMS Operational
90 days ago
100.0 % uptime
Today
Hosted Billing Operational
Fraud Protection Operational
911 Services Operational
CNAM Services Operational
Sangoma Website, Portals and Stores Operational
90 days ago
99.89 % uptime
Today
FAXStation Portal (fax.sipstation.com) ? Operational
FreePBX Website (www.freepbx.org) ? Operational
PBXact Cloud Portal (cloud.pbxact.com) ? Operational
Sangoma Customer Support (support.sangoma.com) Operational
Support Portal (help.sangoma.com) ? Operational
Sangoma Portal (portal.sangoma.com) Operational
Sangoma Website (www.sangoma.com) ? Operational
SIPStation Store (store.sipstation.com) ? Operational
Switchvox Portal (my.digiumcloud.com) ? Operational
VoIP Supply Website (voipsupply.com) ? Operational
Backoffice Portal (backoffice.voipinnovations.com) Operational
Netfortris Efax (fax.netfortris.com) Operational
90 days ago
99.89 % uptime
Today
Managed Service Provider (MSP) Operational
90 days ago
99.56 % uptime
Today
Internet Access / Circuits Operational
90 days ago
98.25 % uptime
Today
SD-WAN ? Operational
90 days ago
100.0 % uptime
Today
Security Services Operational
90 days ago
100.0 % uptime
Today
Managed Network Services Operational
90 days ago
100.0 % uptime
Today
Collaboration as a Service ? Operational
TeamHub Web ? Operational
TeamHub Desktop Operational
TeamHub Mobile Operational
Sangoma Meet Operational
Sangoma Talk Operational
CPaaS and Sangoma Applications Operational
CPaaS Platform Operational
Sangoma Apps (CPaaS Packaged Apps) Operational
Desktop as a Service Operational
Connected Workspace Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 7, 2025
Completed - The scheduled maintenance has been completed.
Feb 7, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 22:00 EST
Scheduled - During this maintenance window, we will be performing essential infrastructure upgrades to our platform. As a result, the following system may experience temporary downtime or reduced functionality at various time during this maintenance window:
- Teamhub
- Sangoma Apps
- Log in flow

Jan 31, 10:13 EST
Feb 6, 2025
Feb 5, 2025
Resolved - This incident has been resolved.
Feb 5, 21:02 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 5, 16:28 EST
Identified - We are aware that some Sangoma portals are currently delayed or temporarily not accessible. This is being caused by a third party network provider having network performance issues. They are currently working to resolve the issue.
Feb 5, 14:40 EST
Feb 4, 2025
Completed - The scheduled maintenance has been completed.
Feb 4, 16:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 15:00 EST
Scheduled - Details and Scope: There are some planned infrastructure updates for our Business Voice and Business Voice Plus recording platform.
Impact: There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday February 4th at 3:00 PM EST
Duration: Expected to be no longer than a 60 minute window

Feb 3, 12:19 EST
Completed - The scheduled maintenance has been completed.
Feb 4, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 07:00 EST
Scheduled - Details and Scope: There are some planned infrastructure updates for our Business Voice Plus platform.
Impact: There may be select remote extension users on Business Voice Plus locations that will not be able to make/ receive calls for a short period of time during the deployment window. There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday February 4th at 7:00 AM EST
Duration: Expected to be no longer than a 60 minute window

Feb 3, 12:17 EST
Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025

No incidents reported.

Jan 30, 2025
Completed - The scheduled maintenance has been completed.
Jan 30, 10:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 09:00 EST
Scheduled - During this maintenance window, we will be performing system upgrades to enhance the stability and performance of our CPaaS platform. During this time some users could experience issues attempting to log in to our applications for a few minutes.
Jan 22, 16:33 EST
Completed - The scheduled maintenance has been completed.
Jan 30, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 05:00 EST
Scheduled - Details and Scope: There are some planned infrastructure updates for our Business Voice platform.
Impact: There may be select Business Voice extensions that will not be able to make/ receive calls for a short period of time during the deployment window. There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday January 30th at 5:00 AM EST
Duration: Expected to be no longer than a 60 minute window

Jan 29, 15:35 EST
Jan 29, 2025

No incidents reported.

Jan 28, 2025
Completed - The scheduled maintenance has been completed.
Jan 28, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 21:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Jan 27, 15:51 EST
Scheduled - Details and Scope: Sangoma is planning an upgrade to version 3.3.3 on the TeamHub platform. Additional details can be viewed under the TeamHub release notes section here: https://sangomakb.atlassian.net/wiki/spaces/TeamHub/pages/30507549/TeamHub+Release+Notes
Impact: During the deployment window, there may be brief interruption with users connecting. There is no expectation of any other service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday January 28th at 9:00 PM EST
Duration: Expected to be no longer than a 60 minute window

Jan 27, 12:37 EST
Completed - The scheduled maintenance has been completed.
Jan 28, 16:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 15:00 EST
Scheduled - Details and Scope: There are some planned infrastructure updates for our Business Voice and Business Voice Plus platform.
Impact: During the deployment window, certain customers may experience up to 5 minutes of service interruption with portal updates. There is no expectation of any other service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday January 28th at 3:00 PM EST
Duration: Expected to be no longer than a 60 minute window

Jan 27, 12:13 EST
Jan 27, 2025
Completed - The scheduled maintenance has been completed.
Jan 27, 10:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 09:00 EST
Scheduled - During this maintenance window, we will be performing essential updates and improvements to Teamhub. There is no expectation of any other service interruption or degradation.
Jan 22, 16:42 EST
Jan 26, 2025

No incidents reported.

Jan 25, 2025

No incidents reported.

Jan 24, 2025

No incidents reported.