All Systems Operational

About This Site

We build trust through transparency.
Check this page for any service disruptions in real time.

We take pride in delivering you reliable and scalable cloud-based communication services and we know how important it is for you, your customers, and colleagues to know that services are running smoothly 24/7/365. The below information provides insight to the operational status of each of our services.

If you are experiencing any issues related to any of our services, check this status page prior to contacting our support teams for technical assistance. Click Subscribe To Updates to sign up for alerts and be notified of any service related disruptions.

Uptime over the past 90 days. View historical uptime.
CommUnity Unified Communications Platform (UCaaS) Operational
90 days ago
100.0 % uptime
Today
Voice Services (CommUnity) Operational
90 days ago
100.0 % uptime
Today
Control Panel / Admin Panel Operational
Sangoma CX (CommUnity) Operational
HUDweb Operational
myHUD Operational
CRM Link Operational
FaxLync Operational
Paperless Fax Operational
Record All (Verba) Operational
Reporting Operational
Video Collaboration (Powered by Zoom) Operational
Voicemail to Email Operational
Business Voice Unified Communications Platform (UCaaS) Operational
90 days ago
100.0 % uptime
Today
Voice Services (Business Voice) Operational
90 days ago
100.0 % uptime
Today
Voice Services (Business Voice+) Operational
90 days ago
100.0 % uptime
Today
Sangoma CX (Business Voice) Operational
90 days ago
100.0 % uptime
Today
Business Voice SC2 Operational
90 days ago
100.0 % uptime
Today
Business Voice Portal (portal.star2star.com) Operational
Application Framework ? Operational
BV Reports ? Operational
Conference Operational
Fax Classic Operational
Fax Digital Operational
RocketQuote (Business Voice Quoting Portal) Operational
Switchvox Cloud Unified Communications Platform (UCaaS) Operational
90 days ago
99.93 % uptime
Today
Voice Services (Switchvox Cloud) Operational
90 days ago
99.86 % uptime
Today
Switchvox SIP Trunking Operational
90 days ago
100.0 % uptime
Today
E-Fax (Avantfax) Operational
Switchvox Update Service ? Operational
PBXact/FreePBX Unified Communications Platform (UCaaS) Operational
90 days ago
100.0 % uptime
Today
Voice Services (PBXact Cloud) Operational
90 days ago
100.0 % uptime
Today
System Admin DDNS ? Operational
Fonality UCaaS Platform (trixbox, PBXtra, Connect, FCS) Operational
90 days ago
99.91 % uptime
Today
Voice Services (Fonality) - North America Operational
90 days ago
99.83 % uptime
Today
Voice Services (Fonality) - Asia-Pacific ? Operational
90 days ago
99.99 % uptime
Today
Control Panel / Admin Panel Operational
HUD Classic Desktop Application ? Operational
HUDweb Operational
Record All (Orkweb) ? Operational
Report Scheduler Operational
ftp.pbxtra.com Operational
CDR/ACD reports in control panel Operational
E-fax (NF Xmedius) Operational
90 days ago
99.95 % uptime
Today
Sangoma TaaS & Fax Platforms Operational
90 days ago
100.0 % uptime
Today
SIPStation SIP Trunking Operational
90 days ago
100.0 % uptime
Today
SIPStation UK - Trunking Services ? Operational
90 days ago
100.0 % uptime
Today
FAXStation ? Operational
90 days ago
100.0 % uptime
Today
SIPStation - SMS Operational
Sangoma Wholesale Carrier Services Operational
90 days ago
100.0 % uptime
Today
Wholesale SIP Trunking Operational
90 days ago
100.0 % uptime
Today
High-Volume SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Wholesale SMS Operational
90 days ago
100.0 % uptime
Today
Hosted Billing Operational
Fraud Protection Operational
911 Services Operational
CNAM Services Operational
Sangoma Website, Portals and Stores Operational
90 days ago
99.85 % uptime
Today
FAXStation Portal (fax.sipstation.com) ? Operational
FreePBX Website (www.freepbx.org) ? Operational
PBXact Cloud Portal (cloud.pbxact.com) ? Operational
Sangoma Customer Support (support.sangoma.com) Operational
Support Portal (help.sangoma.com) ? Operational
Sangoma Portal (portal.sangoma.com) Operational
Sangoma Website (www.sangoma.com) ? Operational
SIPStation Store (store.sipstation.com) ? Operational
Switchvox Portal (my.digiumcloud.com) ? Operational
VoIP Supply Website (voipsupply.com) ? Operational
Backoffice Portal (backoffice.voipinnovations.com) Operational
Netfortris Efax (fax.netfortris.com) Operational
90 days ago
99.85 % uptime
Today
Managed Service Provider (MSP) Operational
90 days ago
99.56 % uptime
Today
Internet Access / Circuits Operational
90 days ago
98.25 % uptime
Today
SD-WAN ? Operational
90 days ago
100.0 % uptime
Today
Security Services Operational
90 days ago
100.0 % uptime
Today
Managed Network Services Operational
90 days ago
100.0 % uptime
Today
Collaboration as a Service ? Operational
TeamHUB Web ? Operational
TeamHub Desktop Operational
TeamHub Mobile Operational
Sangoma Meet Operational
Sangoma Talk Operational
CPaaS and Sangoma Applications Operational
CPaaS Platform Operational
Sangoma Apps (CPaaS Packaged Apps) Operational
Desktop as a Service Operational
Connected Workspace Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
[Teamhub] Maintenance Window: January 27th 9 PM to 10 PM EST Jan 27, 2025 09:00-10:00 EST
During this maintenance window, we will be performing essential updates and improvements to Teamhub. There is no expectation of any other service interruption or degradation.
Posted on Jan 22, 2025 - 16:42 EST
[CPaaS] Maintenance Window: January 30th 9 PM to 10 PM EST Jan 30, 2025 09:00-10:00 EST
During this maintenance window, we will be performing system upgrades to enhance the stability and performance of our CPaaS platform. During this time some users could experience issues attempting to log in to our applications for a few minutes.
Posted on Jan 22, 2025 - 16:33 EST
Past Incidents
Jan 26, 2025

No incidents reported today.

Jan 25, 2025

No incidents reported.

Jan 24, 2025

No incidents reported.

Jan 23, 2025
BV- Scheduled BV Infrastructure Maintenance- 01/23/2025
Completed - The scheduled maintenance has been completed.
Jan 23, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 21:00 EST
Scheduled - Details and Scope: There are some planned infrastructure updates for our Business Voice platform related to Message Waiting Indicators. We will also be adding additional platform level logging to improve performance.
Impact: During the deployment window, there may be brief interruption (a few seconds) on select BV extensions while making/ receiving calls. There is no expectation of any other service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday January 23rd at 9:00 PM EST
Duration: Expected to be no longer than a 60 minute window
Jan 22, 14:02 EST
Jan 22, 2025

No incidents reported.

Jan 21, 2025
Hudweb for legacy Fonality FCS
Resolved - After investigation, a fix was applied and no further issues have been experienced this afternoon. We are updating this incident to resolved at this time. If you are still experiencing further issues, please contact Support.
Jan 21, 19:42 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 21, 16:14 EST
Identified - The issue has been identified and engineers are working to put a fix in place to alleviate those customers that are still experiencing issues with HUDweb.
Jan 21, 15:36 EST
Update - We are continuing to investigate this issue.
Jan 21, 15:32 EST
Update - We are continuing to investigate this issue.
Jan 21, 15:02 EST
Update - We are still continuing to investigate issues with HUDweb. Engineers are working to resolve issues for the customers that are experiencing impact. We will continue to provide updates as they become available.
Jan 21, 14:54 EST
Investigating - We are currently investigating this issue.
Jan 21, 14:32 EST
SIPStation (US) Maintenance
Completed - The scheduled maintenance has been completed.
Jan 21, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 04:01 EST
Scheduled - We will be performing some configuration updates on the trunk servers. There is no expected effect on call processing or provisioning during this period.
Jan 20, 04:27 EST
BV- Scheduled BV Infrastructure Maintenance- 01/21/2025
Completed - The scheduled maintenance has been completed.
Jan 21, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 03:00 EST
Scheduled - Details and Scope: There are some planned infrastructure updates for our Business Voice platform.
Impact: During the deployment window, certain customers may experience up to 5 minutes of service interruption with portal updates.
Time of Release: Scheduled for Tuesday January 21st at 3:00 PM EST
Duration: Expected to be no longer than a 60 minute window
Jan 20, 12:24 EST
Jan 20, 2025
FaxStation Provisioning Update
Completed - The scheduled maintenance has been completed.
Jan 20, 17:35 EST
Verifying - Verification is currently underway for the maintenance items.
Jan 20, 17:31 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 17:00 EST
Scheduled - We will be conducting an update on the FaxStation Provisioning Servers. Customer faxing will not be affected. There is no expected impact on CPE device operation.
Jan 17, 09:31 EST
SIPStation (US) Maintenance
Completed - The scheduled maintenance has been completed.
Jan 20, 04:22 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 04:00 EST
Scheduled - We will be performing some configuration updates on the trunk servers. There is no expected effect on call processing or provisioning during this period.
Jan 17, 11:07 EST
Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025

No incidents reported.

Jan 16, 2025
BV- Second Scheduled BV Infrastructure Maintenance- 01/16/2025
Completed - The scheduled maintenance has been completed.
Jan 16, 16:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 15:00 EST
Scheduled - Details and Scope: Sangoma will be disabling all reporting on the SC2 platform (formerly StarCenter 2) as part of this maintenance.
Impact: There is no expectation of any service interruption or degradation. All other voice calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday January 16th at 3:00 PM EST
Duration: Expected to be no longer than a 60 minute window
Jan 15, 14:25 EST
BV- Scheduled BV Infrastructure Maintenance- 01/16/2025
Completed - The scheduled maintenance has been completed.
Jan 16, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 10:00 EST
Scheduled - Details and Scope: There are some planned infrastructure updates for our Business Voice platform.
Impact: There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday January 16th at 10:00 AM EST
Duration: Expected to be no longer than a 60 minute window
Jan 15, 14:24 EST
Jan 15, 2025
Internet Service Impact | Lumen/Centurylink
Resolved - This incident has been resolved.
Jan 15, 09:56 EST
Monitoring - Our engineers have validated the health of the network and determined that was a monitoring anomaly. No service has been impacted. We will continue to monitor to ensure no problems persist.
Jan 15, 08:31 EST
Update - We have reached out to the local carrier and confirmed that there is no outage on their end. Our Engineering team is currently working to identify the root cause of the issue. We will provide updates as soon as we have more information.
Jan 15, 07:58 EST
Investigating - Our monitoring tool has identified a potential internet service disruption with Lumen/Centurylink. We are communicating with the carrier to gather more details and will provide updates as soon as they are available.
Jan 15, 07:29 EST
Jan 14, 2025
BV- Scheduled BV Portal Maintenance- 01/14/2024
Completed - The scheduled maintenance has been completed.
Jan 14, 16:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 15:00 EST
Scheduled - Details and Scope: Sangoma will be performing a regularly scheduled maintenance on the BV portal with additional information available here (https://sangomakb.atlassian.net/wiki/spaces/SBVS/pages/551452673) once completed.
Impact: There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday January 14th at 3:00 PM EST
Duration: Expected to be no longer than a 60 minute window
Jan 13, 12:14 EST
Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage