Monitoring - A fix has been implemented and we are monitoring the results.
May 27, 2024 - 07:37 EDT
Update - Our Community (CY) services are fully operational. Our Network team are in the process of restoring the services and Admin Portal access for our Legacy platform customers. We will post the next update as soon as it becomes available.
May 26, 2024 - 21:06 EDT
Identified - The FCS / Fonality environment is 30% restored and we continue to bring the environment closer to full health. We will provide an update when we have fully restored the FCS / Fonality environment.
May 26, 2024 - 20:24 EDT
Update - We got an update from our engineering team that CY services should be fully restored. We are still actively engaged in restoring services for both FCS and Legacy. Updates to follow.
May 26, 2024 - 18:48 EDT
Update - We are continuing to investigate this issue.
May 26, 2024 - 17:53 EDT
Update - We are continuing to investigate this issue.
May 26, 2024 - 17:52 EDT
Investigating - We have discovered a network related issue impacting various services in the CommUnity & FCS (Fonality) environments. Our engineering team is diligently investigating the matter.
May 26, 2024 - 17:40 EDT
Monitoring - Functionality has been restored and we are continuing to monitor the situation. If you observe impairment, please reach out to Support.
May 23, 2024 - 16:03 EDT
Update - Engineers continue to restore functionality to the subset of customers that were experiencing delays. We continue to see improvement. We will update again once we are completely restored.
May 23, 2024 - 15:10 EDT
Update - Engineers continue to restore functionality to the subset of customers that were experiencing delays. We continue to see improvement. We will update again once we are completely restored.
May 23, 2024 - 14:08 EDT
Identified - Engineers have identified the issue and have already begun restoring functionality to the subset of customers that were experiencing delays. We will update again once we are completely restored.
May 23, 2024 - 13:25 EDT
Investigating - We have discovered an issue with Park Presence on the Business Voice platform. Customers are experiencing issues with park presence lights being delayed or not lighting at all. Our engineering team is actively investigating the matter.
May 23, 2024 - 12:42 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 2024 - 22:00 EDT
Scheduled - Beginning the evening of Thursday April 18th, Switchvox Cloud instances will be updated to the latest version of Switchvox - 8.0.3.

Updates will happen during our customers’ regular maintenance windows, which are set to occur throughout the night on Tuesdays, Wednesdays, and Thursdays. During this time some customers may experience brief interruptions of service.

For any questions, please feel free to reach out to our dedicated support team at
+1 (256) 428-6161 or toll-free at +1 (877) 344-4861

Apr 18, 2024 22:00 - Jun 16, 2024 05:00 EDT

About This Site

We build trust through transparency.
Check this page for any service disruptions in real time.

We take pride in delivering you reliable and scalable cloud-based communication services and we know how important it is for you, your customers, and colleagues to know that services are running smoothly 24/7/365. The below information provides insight to the operational status of each of our services.

If you are experiencing any issues related to any of our services, check this status page prior to contacting our support teams for technical assistance. Click Subscribe To Updates to sign up for alerts and be notified of any service related disruptions.

CommUnity Unified Communications Platform (UCaaS) Operational
90 days ago
100.0 % uptime
Today
Voice Services (CommUnity) Operational
Control Panel / Admin Panel Operational
CRM Link Operational
FaxLync Operational
HUDweb Operational
myHUD Operational
Paperless Fax ? Operational
90 days ago
100.0 % uptime
Today
Record All (Verba) ? Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
Video Collaboration (Powered by Zoom) Operational
Voicemail to Email Operational
Zipwhip Operational
Business Voice Unified Communications Platform (UCaaS) Operational
90 days ago
100.0 % uptime
Today
Voice Services (Business Voice) Operational
90 days ago
100.0 % uptime
Today
Voice Services (Business Voice+) Operational
90 days ago
100.0 % uptime
Today
BV Reports ? Operational
90 days ago
100.0 % uptime
Today
Business Voice SC2 Operational
90 days ago
100.0 % uptime
Today
Sangoma CX (formerly known as Sangoma Contact Center / SC3) Operational
90 days ago
100.0 % uptime
Today
Conference Operational
90 days ago
100.0 % uptime
Today
Fax Classic Operational
90 days ago
100.0 % uptime
Today
Fax Digital Operational
90 days ago
100.0 % uptime
Today
Business Voice Portal (portal.star2star.com) Operational
90 days ago
100.0 % uptime
Today
RocketQuote (Business Voice Quoting Portal) Operational
90 days ago
100.0 % uptime
Today
Application Framework ? Operational
90 days ago
100.0 % uptime
Today
Switchvox Cloud Unified Communications Platform (UCaaS) Operational
90 days ago
99.84 % uptime
Today
Voice Services (Switchvox cloud) Operational
90 days ago
100.0 % uptime
Today
Switchvox SIP Trunking Operational
90 days ago
100.0 % uptime
Today
E-Fax (Avantfax) Operational
90 days ago
100.0 % uptime
Today
Switchvox Registration Service Operational
90 days ago
100.0 % uptime
Today
Video Meetings (Sangoma Meet Integration) Operational
90 days ago
100.0 % uptime
Today
Switchvox Update Service ? Operational
90 days ago
98.88 % uptime
Today
FAXStation Operational
90 days ago
100.0 % uptime
Today
PBXact/FreePBX Unified Communications Platform (UCaaS) Operational
90 days ago
100.0 % uptime
Today
PBXact Cloud Operational
90 days ago
100.0 % uptime
Today
System Admin DDNS ? Operational
90 days ago
100.0 % uptime
Today
Fonality UCaaS Platform (trixbox, PBXtra, Connect, FCS) Operational
90 days ago
99.6 % uptime
Today
Voice Services (Fonality) - North America Operational
90 days ago
99.73 % uptime
Today
Voice Services (Fonality) - Asia-Pacific ? Operational
90 days ago
99.8 % uptime
Today
Record All (Orkweb) ? Operational
90 days ago
100.0 % uptime
Today
HUD Classic Desktop Application ? Operational
90 days ago
99.4 % uptime
Today
HUDweb Operational
90 days ago
99.22 % uptime
Today
Control Panel / Admin Panel Operational
90 days ago
99.26 % uptime
Today
Report Scheduler Operational
90 days ago
100.0 % uptime
Today
ftp.pbxtra.com Operational
CDR/ACD reports in control panel Operational
Sangoma TaaS Platform Operational
90 days ago
100.0 % uptime
Today
SIPStation SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Managed SIP Trunking Operational
90 days ago
100.0 % uptime
Today
FAXStation - Trunking and API Services ? Operational
90 days ago
100.0 % uptime
Today
SIPStation UK - Trunking Services ? Operational
90 days ago
100.0 % uptime
Today
CPaaS and Sangoma Applications Operational
90 days ago
100.0 % uptime
Today
CPaaS Platform Operational
90 days ago
100.0 % uptime
Today
Sangoma Apps (CPaaS Packaged Apps) Operational
90 days ago
100.0 % uptime
Today
Collaboration as a Service ? Operational
90 days ago
99.98 % uptime
Today
TeamHub Desktop Operational
90 days ago
100.0 % uptime
Today
TeamHub Mobile Operational
90 days ago
100.0 % uptime
Today
Sangoma Meet Operational
90 days ago
99.94 % uptime
Today
Sangoma Talk Operational
90 days ago
100.0 % uptime
Today
Desktop as a Service Operational
90 days ago
100.0 % uptime
Today
Connected Workspace Operational