All Systems Operational

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Check this page for any service disruptions in real time.

We take pride in delivering you reliable and scalable cloud-based communication services and we know how important it is for you, your customers, and colleagues to know that services are running smoothly 24/7/365. The below information provides insight to the operational status of each of our services.

If you are experiencing any issues related to any of our services, check this status page prior to contacting our support teams for technical assistance. Click Subscribe To Updates to sign up for alerts and be notified of any service related disruptions.

Uptime over the past 90 days. View historical uptime.
CommUnity Unified Communications Platform (UCaaS) Operational
90 days ago
100.0 % uptime
Today
Voice Services (CommUnity) Operational
90 days ago
100.0 % uptime
Today
Control Panel / Admin Panel Operational
Sangoma CX (CommUnity) Operational
HUDweb Operational
myHUD Operational
CRM Link Operational
FaxLync Operational
Paperless Fax Operational
Record All (Verba) Operational
Reporting Operational
Video Collaboration (Powered by Zoom) Operational
Voicemail to Email Operational
Business Voice Unified Communications Platform (UCaaS) Operational
90 days ago
100.0 % uptime
Today
Voice Services (Business Voice) Operational
90 days ago
100.0 % uptime
Today
Voice Services (Business Voice+) Operational
90 days ago
100.0 % uptime
Today
Sangoma CX (Business Voice) Operational
90 days ago
100.0 % uptime
Today
Business Voice SC2 Operational
90 days ago
100.0 % uptime
Today
Business Voice Portal (portal.star2star.com) Operational
Application Framework ? Operational
BV Reports ? Operational
Conference Operational
Fax Classic Operational
Fax Digital Operational
RocketQuote (Business Voice Quoting Portal) Operational
Switchvox Cloud Unified Communications Platform (UCaaS) Operational
90 days ago
99.93 % uptime
Today
Voice Services (Switchvox Cloud) Operational
90 days ago
99.86 % uptime
Today
Switchvox SIP Trunking Operational
90 days ago
100.0 % uptime
Today
E-Fax (Avantfax) Operational
Switchvox Update Service ? Operational
PBXact/FreePBX Unified Communications Platform (UCaaS) Operational
90 days ago
100.0 % uptime
Today
Voice Services (PBXact Cloud) Operational
90 days ago
100.0 % uptime
Today
System Admin DDNS ? Operational
Fonality UCaaS Platform (trixbox, PBXtra, Connect, FCS) Operational
90 days ago
99.91 % uptime
Today
Voice Services (Fonality) - North America Operational
90 days ago
99.84 % uptime
Today
Voice Services (Fonality) - Asia-Pacific ? Operational
90 days ago
99.99 % uptime
Today
Control Panel / Admin Panel Operational
HUD Classic Desktop Application ? Operational
HUDweb Operational
Record All (Orkweb) ? Operational
Report Scheduler Operational
ftp.pbxtra.com Operational
CDR/ACD reports in control panel Operational
Sangoma TaaS & Fax Platforms Operational
90 days ago
100.0 % uptime
Today
SIPStation SIP Trunking Operational
90 days ago
100.0 % uptime
Today
SIPStation UK - Trunking Services ? Operational
90 days ago
100.0 % uptime
Today
FAXStation ? Operational
90 days ago
100.0 % uptime
Today
SIPStation - SMS Operational
Sangoma Wholesale Carrier Services Operational
90 days ago
100.0 % uptime
Today
Wholesale SIP Trunking Operational
90 days ago
100.0 % uptime
Today
High-Volume SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Wholesale SMS Operational
90 days ago
100.0 % uptime
Today
Hosted Billing Operational
Fraud Protection Operational
911 Services Operational
CNAM Services Operational
Sangoma Website, Portals and Stores Operational
FAXStation Portal (fax.sipstation.com) ? Operational
FreePBX Website (www.freepbx.org) ? Operational
PBXact Cloud Portal (cloud.pbxact.com) ? Operational
Sangoma Customer Support (support.sangoma.com) Operational
Support Portal (help.sangoma.com) ? Operational
Sangoma Portal (portal.sangoma.com) Operational
Sangoma Website (www.sangoma.com) ? Operational
SIPStation Store (store.sipstation.com) ? Operational
Switchvox Portal (my.digiumcloud.com) ? Operational
VoIP Supply Website (voipsupply.com) ? Operational
Backoffice Portal (backoffice.voipinnovations.com) Operational
Managed Service Provider (MSP) Operational
90 days ago
90.52 % uptime
Today
Internet Access / Circuits Operational
90 days ago
93.18 % uptime
Today
SD-WAN ? Operational
90 days ago
89.63 % uptime
Today
Security Services Operational
90 days ago
89.63 % uptime
Today
Managed Network Services Operational
90 days ago
89.63 % uptime
Today
Collaboration as a Service ? Operational
TeamHUB Web ? Operational
TeamHub Desktop Operational
TeamHub Mobile Operational
Sangoma Meet Operational
Sangoma Talk Operational
CPaaS and Sangoma Applications Operational
CPaaS Platform Operational
Sangoma Apps (CPaaS Packaged Apps) Operational
Desktop as a Service Operational
Connected Workspace Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 14, 2024

No incidents reported today.

Dec 13, 2024
Business Voice Portal & Application Framework Impacted
Resolved - Monitoring remains clear and services have remained stable. Closing.
Dec 13, 23:33 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 13, 22:19 EST
Update - The Business Voice Portal is now fully operational and the Application Framework is in the process of restoration.
Dec 13, 21:24 EST
Update - Engineers have identified the issue and have begun deploying a fix. System recovery is in progress.
Dec 13, 20:49 EST
Identified - The issue has been identified and engineers are working to restore portal and framework access.
Dec 13, 20:40 EST
Update - We are continuing to investigate this issue.
Dec 13, 20:33 EST
Investigating - Sangoma Engineering has received alerts that various services are offline. We are investigating and bringing services up as quickly as possible.

Voice services continue to operate at this time.
Dec 13, 20:31 EST
Dec 12, 2024
Internet Service Impact - Carrier Event - Charter/Spectrum - FL Area
Resolved - This incident has been resolved.
Dec 12, 07:40 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 12, 05:41 EST
Investigating - We have detected and confirmed with our carrier that an upstream service disruption is impacting internet connectivity for some of our customers. We have also confirmed with our carriers that this service impact did occur in the FL area. We remain engaged with our upstream carriers and continue to monitor the situation and will provide updates as they become available.
Dec 12, 02:15 EST
Sangoma CX - Cluster: 1- Upgrade to Version 7.10.0
Completed - The scheduled maintenance has been completed.
Dec 12, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 05:00 EST
Scheduled - Description and scope: On Thursday December 12th 2024 at 5:00 AM EST, we will be upgrading Sangoma CX - Cluster 1 to 7.10.0 and it includes the following improvements and fixes:

- Activate ACD V3 as default in new tenants
- Reporting improvements including in the Call Reasons report and State and City filters returning no values
- Improvements in identifying available trunks for BV versus CY users
- Warm transfers were reported to pin agents to calls at times- this has been fixed
- Updates to recognize Yealink MAC prefixes
- Additional multi-level Call Category and Call Reasons
- Deployment of a more complex post call survey in CX builder

Maintenance window: 1 hour

Impact: There is expectation of any degradation or loss of services. All Calls and Digital Interactions are still expected to process as normal.
Dec 11, 19:59 EST
Dec 11, 2024
CY - Firewall Software Upgrade (West Coast Data Center) Maintenance Window: 12/11/2024
Completed - The scheduled maintenance has been completed.
Dec 11, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 06:00 EST
Scheduled - We will be performing essential updates and improvements to enhance the stability and performance of firewall devices. During the maintenance period a five second connection interruption may be experienced in the control panel, HUD, and active calls, while sessions are cleared.
Control panel performance may be degraded for up to a five minute period when tunnel servers are rebooted, and VPN connections are re-established.
Dec 6, 09:37 EST
Dec 10, 2024
SIPStation SIP Trunking - Maintenance Window: 12-10-2024
Completed - The scheduled maintenance has been completed.
Dec 10, 06:17 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 05:00 EST
Scheduled - During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of our SIPStation Trunking Service. This will require the restart of the trunk1 server. During this process new calls to the trunk1 server will be rejected. Customers registered to both trunk servers will be able to use the other trunk server during this time.
Dec 5, 12:26 EST
CommUnity/Fonality Firewall Upgrade Maintenance Window (East Coast Data Center): 12-10-2024
Completed - The scheduled maintenance has been completed.
Dec 10, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 00:00 EST
Scheduled - We will be performing an essential upgrade to maintain the security and performance of our firewall infrastructure. During the maintenance period a five second connection interruption may be experienced in control panels, HUD, and active calls, while sessions are cleared.
Dec 9, 13:54 EST
CommUnity Firewall Upgrade Maintenance Window (East Coast Data Center): 12-09-2024
Completed - The scheduled maintenance has been completed.
Dec 10, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 23:00 EST
Scheduled - We will be performing an essential upgrade to maintain the security and performance of our firewall infrastructure. During the maintenance period a five second connection interruption may be experienced affecting active calls while sessions are cleared.
Dec 9, 14:01 EST
Dec 9, 2024
SIPStation SIP Trunking - Maintenance Window: 12-9-2024
Completed - The scheduled maintenance has been completed.
Dec 9, 06:20 EST
Verifying - Verification is currently underway for the maintenance items.
Dec 9, 05:44 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 05:00 EST
Scheduled - During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of our SIPStation Trunking Service. This will require the restart of the trunk2 server. During this process new calls to the trunk2 server will be rejected. Customers registered to both trunk servers will be able to use the other trunk server during this time.
Dec 5, 12:24 EST
Internet Service Impact - CoxComm - Multiple States
Resolved - This incident has been resolved.
Dec 9, 01:42 EST
Monitoring - Circuits have recovered at this time. Entering extended monitoring.
Dec 9, 00:39 EST
Investigating - We have detected and confirmed with our carrier that an upstream service disruption is impacting internet connectivity for some of our customers. We have also confirmed with our carriers that this service impact did occur in multiple areas. We remain engaged with our upstream carriers and continue to monitor the situation and will provide updates as they become available.
Dec 8, 23:04 EST
Dec 8, 2024
Inbound/Outbound Call Failure for Legacy/FCS AU
Resolved - This incident has been resolved.
Dec 8, 18:01 EST
Monitoring - A fix has been implement and we're now monitoring results.
Dec 8, 17:46 EST
Identified - An issue has been detected with one of our AU host servers for the Legacy/FCS phone system platform, causing an inability to make or receive calls for some AU customers. Our engineers are aware of the situation and are currently investigating.
Dec 8, 17:40 EST
BV- Scheduled BV Infrastructure Maintenance- 12/08/2024
Completed - The scheduled maintenance has been completed.
Dec 8, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 03:00 EST
Scheduled - Details and Scope: There are some planned infrastructure updates for our Business Voice and Business Voice Plus platforms.
Impact: There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Sunday December 8th 3:00 AM EST
Duration: Expected to be no longer than a 60 minute window
Dec 6, 16:30 EST
Dec 7, 2024
Inbound/Outbound Calls Failing - BV/BV+
Resolved - We have determined this was a carrier issue not affiliated with Sangoma or our network. Our platforms are all currently operational. If you experience further problems, please reach out to Support for additional assistance.
Dec 7, 11:02 EST
Investigating - We are investigating some reports of Inbound and Outbound call failures for some customers. Our engineering team is actively investigating the matter.
Dec 7, 10:46 EST
Dec 6, 2024
Fonality Maintenance Window: 12/6/2024
Completed - The scheduled maintenance has been completed.
Dec 6, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 11:00 EST
Scheduled - During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of Fonality UCaaS. As a result, Fonality voice users in the Asia/Pacific region may experience temporary downtime or reduced functionality.
Dec 6, 08:38 EST
Sangoma CX - Cluster: acd1-aws. Version 7.9 upgrade
Completed - The scheduled maintenance has been completed.
Dec 6, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 05:00 EST
Scheduled - Description and scope: On Friday December 6, 2024 at 5:00 a.m. EST, Sangoma CX - Cluster 1 will be upgraded to include some improvements and fixes.

What is new:
Extended Omnichannel capabilities by adding SMS / MMS support
API /api/freeswitch/save_call_info/{{variable_call_uuid}} REST API now includes an optional action to auto pop-up the URL in the Agent UI when the agent receives a call.
“Post-Call Survey” Screen - added the option to route the call to a number to enable to handle more complex post-call surveys
Agents are able to “blind transfer” calls to external numbers (before CX v 7.9 only warn transfers were allowed to external numbers).
Agent Panel - displays Notifications / Errors when Call Answer Button grays out providing information about the root cause of the problem (network issue) and instructions on how to resolve it
Improved Data Export Process - Generate files providing data on Log-out / event termination / End-Call timestamp


What is fixed:
Resolved some scenarios where Agents on outbound calls are still being presented queue calls
Report fixes:
Call History Report - some filter combinations resulted on a 504 Gateway Time-out.
Call History Report - resolved issues when the report filter has many queues resulting on a “414 Request - URI Too Large” error
CommUnity Outbound Call Report - now display the Agent ID and Agent CX extension as who generated the call instead of the Outbound CallerID number
Resolved Callback History showing negative Talk Time
Some use cases blind transfers are now reported in Transfer History

New and updated documentation was published in Sangoma CX Knowledge Base Portal (https://sangomakb.atlassian.net/wiki/spaces/SCX/overview) on 11/22/2024 .

Instructions for tenants to find their Sangoma CX Cluster is available in the following article (https://sangomakb.atlassian.net/wiki/spaces/SCX/pages/55771496/Sangoma+CX+Platform+Maintenance+Notifications)

Maintenance window: 1 hour

Impact: None. Calls and Digital Interactions will still process.
Dec 4, 21:30 EST
BV- Scheduled BV Infrastructure Maintenance- 12/06/2024
Completed - The scheduled maintenance has been completed.
Dec 6, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 02:00 EST
Scheduled - Details and Scope: There are some planned infrastructure updates for our fax services.
Impact: There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Friday December 6th 2:00 AM EST
Duration: Expected to be no longer than a 60 minute window
Dec 4, 14:18 EST
Dec 5, 2024
BV- Second Scheduled BV Portal Maintenance- 12/05/2024
Completed - The scheduled maintenance has been completed.
Dec 5, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 21:00 EST
Scheduled - Details and Scope: There are some planned infrastructure updates on the Business Voice portal.
Impact: There may be some delays noticed during logging in, saving to system and synching records during the deployment window. There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday December 5th 9:00 PM EST
Duration: Expected to be no longer than a 60 minute window
Dec 4, 14:16 EST
BV- Scheduled BV Infrastructure Maintenance- 12/05/2024
Completed - The scheduled maintenance has been completed.
Dec 5, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 05:00 EST
Scheduled - Details and Scope: There are some planned infrastructure updates on the Business Voice and Business Voice Plus platform.
Impact: There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday December 5th 5:00 AM EST
Duration: Expected to be no longer than a 60 minute window
Dec 4, 14:13 EST
Dec 4, 2024
CY- Scheduled Infrastructure Maintenance- 12/03/2024
Completed - The scheduled maintenance has been completed.
Dec 4, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 22:00 EST
Scheduled - Details and Scope: There are some planned infrastructure updates to the CommUnity platform that will address user level forwarding related settings in Admin Panel.
Impact: There is no expectation of any other service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday December 3rd at 10:00 PM EDT
Duration: Expected to be no longer than a 120 minute window
Dec 2, 12:23 EST
Dec 3, 2024
BV- Scheduled BV Portal Maintenance- 12/03/2024
Completed - The scheduled maintenance has been completed.
Dec 3, 16:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 15:00 EST
Scheduled - Details and Scope: Sangoma will be performing a regularly scheduled maintenance on the BV portal with additional information available here (https://sangomakb.atlassian.net/wiki/spaces/SBVS/pages/60850177) once completed.
Impact: There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday December 3rd 3:00 PM EDT
Duration: Expected to be no longer than a 60 minute window
Dec 2, 12:22 EST
Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

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