Effects of Hurricane Milton
Update - We are still detecting several circuits down in FL area primarily due to the severe weather conditions. We will continue to monitor and send updates as they become available.
Oct 11, 2024 - 09:49 EDT
Update - We are still detecting several circuits down in FL area primarily due to the severe weather conditions. We will continue to monitor and send updates as they become available.
Oct 11, 2024 - 08:09 EDT
Update - We are detecting several circuits down in FL area primarily due to the severe weather conditions. We will continue to monitor and send updates as they become available.
Oct 10, 2024 - 10:25 EDT
Identified - We are detecting several circuits down in FL area primarily due to the severe weather conditions. We will continue to monitor and send updates as they become available. Stay safe.
Oct 10, 2024 - 07:16 EDT
Effects of Hurricane Helene
Update - Recent update with the Local Exchange Carrier advised that work continues to be done to fully restore services in the area. No ETR has been provided at this time.
Oct 06, 2024 - 06:48 EDT
Update - We've been informed by the local carrier that repairs are ongoing to completely restore the connection for the circuits impacted by the recent hurricane. No ETR has been given. We'll follow up with them tomorrow for a new update.
Oct 05, 2024 - 23:16 EDT
Update - We continue to coordinate with the Local Exchange Carriers regarding the service impact caused by Hurricane Helene. Restoration efforts are still being done at this time and while services may be restored to some, there are a few nodes that has not been cleared. No ETR has been provided.
Oct 04, 2024 - 22:13 EDT
Identified - We continue to coordinate with the Local Exchange Carriers regarding the service impact caused by Hurricane Helene. Carriers continue to maintain that work continues to be done to restore services. Due to the extent of the damage, no ETR has been provided.
Oct 04, 2024 - 09:55 EDT
Update - We continue to coordinate with the Local Exchange Carriers regarding the service impact caused by Hurricane Helene. Carriers continue to maintain that work continues to be done to restore services. Due to the extent of the damage, no ETR has been provided.
Oct 03, 2024 - 19:42 EDT
Update - Local carriers have indicated that a commercial power outage, resulting from damage caused by Hurricane Helen, is responsible for the current downtime. If power is restored in your area but your connection remains down, we recommend rebooting your equipment to restore service. We shall continue to monitor the connection and coordinate with the line carriers to get further updates.
Sep 29, 2024 - 17:28 EDT
Update - We are seeing the outages spreading mostly due to flooding. We are continuing to monitor for any further changes.
Sep 27, 2024 - 15:20 EDT
Monitoring - Due to the effects of Hurricane Helene many areas affected by the storm are experiencing partial outages or degraded performance. We are continuing to monitor with our local carriers to make sure the impact is limited as much as possible.
Sep 27, 2024 - 09:34 EDT
Switchvox Cloud Mass updates to 8.0.4 (Begins Oct 1st 2024)
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 01, 2024 - 22:01 EDT
Scheduled - Beginning the evening of Tuesday October 1st, Switchvox Cloud instances will be updated to the latest version of Switchvox - 8.0.4. This is a minor update from the current version of 8.0.3. New features and resolved issues in this release are summarized at https://support.digium.com/community/s/article/Updating-to-Switchvox-8-0-4

Updates will take place during each customer's standing, weekly maintenance window, which are set to occur throughout the night on Tuesdays, Wednesdays, and Thursdays. During this time some customers may experience brief interruptions of service.

For any questions, please feel free to reach out to our dedicated Support team
toll-free at +1 (877) 344-4861 OR +1 (256) 428-6161.
Oct 1, 2024 22:00 - Nov 1, 2024 05:00 EDT

About This Site

We build trust through transparency.
Check this page for any service disruptions in real time.

We take pride in delivering you reliable and scalable cloud-based communication services and we know how important it is for you, your customers, and colleagues to know that services are running smoothly 24/7/365. The below information provides insight to the operational status of each of our services.

If you are experiencing any issues related to any of our services, check this status page prior to contacting our support teams for technical assistance. Click Subscribe To Updates to sign up for alerts and be notified of any service related disruptions.

Uptime over the past 90 days. View historical uptime.
CommUnity Unified Communications Platform (UCaaS) Operational
90 days ago
99.99 % uptime
Today
Voice Services (CommUnity) Operational
90 days ago
99.99 % uptime
Today
Control Panel / Admin Panel Operational
Sangoma CX (CommUnity) Operational
HUDweb Operational
myHUD Operational
CRM Link Operational
FaxLync Operational
Paperless Fax Operational
Record All (Verba) Operational
Reporting Operational
Video Collaboration (Powered by Zoom) Operational
Voicemail to Email Operational
Business Voice Unified Communications Platform (UCaaS) Operational
90 days ago
100.0 % uptime
Today
Voice Services (Business Voice) Operational
90 days ago
100.0 % uptime
Today
Voice Services (Business Voice+) Operational
90 days ago
100.0 % uptime
Today
Sangoma CX (Business Voice) Operational
90 days ago
100.0 % uptime
Today
Business Voice SC2 Operational
90 days ago
100.0 % uptime
Today
Business Voice Portal (portal.star2star.com) Operational
Application Framework ? Operational
BV Reports ? Operational
Conference Operational
Fax Classic Operational
Fax Digital Operational
RocketQuote (Business Voice Quoting Portal) Operational
Switchvox Cloud Unified Communications Platform (UCaaS) Operational
90 days ago
100.0 % uptime
Today
Voice Services (Switchvox Cloud) Operational
90 days ago
100.0 % uptime
Today
Switchvox SIP Trunking Operational
90 days ago
100.0 % uptime
Today
E-Fax (Avantfax) Operational
Switchvox Update Service ? Operational
PBXact/FreePBX Unified Communications Platform (UCaaS) Operational
90 days ago
100.0 % uptime
Today
Voice Services (PBXact Cloud) Operational
90 days ago
100.0 % uptime
Today
System Admin DDNS ? Operational
Fonality UCaaS Platform (trixbox, PBXtra, Connect, FCS) Operational
90 days ago
99.99 % uptime
Today
Voice Services (Fonality) - North America Operational
90 days ago
99.99 % uptime
Today
Voice Services (Fonality) - Asia-Pacific ? Operational
90 days ago
100.0 % uptime
Today
Control Panel / Admin Panel Operational
HUD Classic Desktop Application ? Operational
HUDweb Operational
Record All (Orkweb) ? Operational
Report Scheduler Operational
ftp.pbxtra.com Operational
CDR/ACD reports in control panel Operational
Sangoma TaaS & Fax Platforms Operational
90 days ago
100.0 % uptime
Today
SIPStation SIP Trunking Operational
90 days ago
100.0 % uptime
Today
SIPStation UK - Trunking Services ? Operational
90 days ago
100.0 % uptime
Today
FAXStation ? Operational
90 days ago
100.0 % uptime
Today
Sangoma Wholesale Carrier Services Operational
90 days ago
100.0 % uptime
Today
Wholesale SIP Trunking Operational
90 days ago
100.0 % uptime
Today
High-Volume SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Wholesale SMS Operational
90 days ago
100.0 % uptime
Today
Hosted Billing Operational
Fraud Protection Operational
911 Services Operational
CNAM Services Operational
Managed Service Provider (MSP) Partial Outage
90 days ago
91.97 % uptime
Today
Internet Access / Circuits Operational
90 days ago
93.16 % uptime
Today
SD-WAN ? Partial Outage
90 days ago
91.59 % uptime
Today
Security Services Partial Outage
90 days ago
91.59 % uptime
Today
Managed Network Services Partial Outage
90 days ago
91.54 % uptime
Today
Collaboration as a Service ? Operational
TeamHUB Web ? Operational
TeamHub Desktop Operational
TeamHub Mobile Operational
Sangoma Meet Operational
Sangoma Talk Operational
CPaaS and Sangoma Applications Operational
CPaaS Platform Operational
Sangoma Apps (CPaaS Packaged Apps) Operational
Desktop as a Service Operational
Connected Workspace Operational
Sangoma Website, Portals and Stores Operational
FAXStation Portal (fax.sipstation.com) ? Operational
FreePBX Website (www.freepbx.org) ? Operational
PBXact Cloud Portal (cloud.pbxact.com) ? Operational
Sangoma Customer Support (support.sangoma.com) Operational
Support Portal (help.sangoma.com) ? Operational
Sangoma Portal (portal.sangoma.com) Operational
Sangoma Website (www.sangoma.com) ? Operational
SIPStation Store (store.sipstation.com) ? Operational
Switchvox Portal (my.digiumcloud.com) ? Operational
VoIP Supply Website (voipsupply.com) ? Operational
Backoffice Portal (backoffice.voipinnovations.com) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
BV- Scheduled BV Infrastructure and Portal Maintenance- 10/22/2024 Oct 22, 2024 15:00-16:00 EDT
Scheduled - Details and Scope: There are some planned infrastructure updates on the Business Voice and Business Voice Plus platforms.
Sangoma will also be performing a regularly scheduled maintenance on the BV portal with additional information available here (https://sangomakb.atlassian.net/wiki/spaces/SBVS/pages/60850177) once completed.
Impact: There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday October 22nd at 3:00 PM EDT
Duration: Expected to be no longer than a 60 minute window
Oct 21, 2024 - 12:25 EDT
CY- Scheduled Infrastructure Maintenance- 10/22/2024 Oct 22, 2024 22:00-23:00 EDT
Details and Scope: There are some planned infrastructure updates to the CommUnity platform.
Impact: CY provisioning will be unavailable during the maintenance window. There is no expectation of any other service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday October 22nd at 10:00 PM EDT
Duration: Expected to be no longer than a 60 minute window
Posted on Oct 22, 2024 - 06:54 EDT
Legacy FCS Maintenance Window: Wednesday, October 30th - Thursday, October 31st Oct 30, 2024 22:00 - Oct 31, 2024 02:00 EDT
During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of our Legacy FCS systems. As a result, the control panel, HUD, and call services will experience interruptions of 10 to 20 minutes at some point during the maintenance window, as the servers will be offline during the relocation. The impact is limited to the Reston, Virginia data center.
Posted on Oct 18, 2024 - 09:47 EDT
Past Incidents
Oct 22, 2024

No incidents reported today.

Oct 21, 2024

No incidents reported.

Oct 20, 2024
Inbound Call Failures - Business voice+ (BV+)
Resolved - This incident has been resolved.
Oct 20, 19:45 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 20, 15:47 EDT
Investigating - We are currently investigating some reports of Inbound Call Failures we have received that may be affecting our BV+ customers. Our engineering team is actively investigating the matter. We will provide more updates as they become available.
Oct 20, 15:33 EDT
Oct 19, 2024

No incidents reported.

Oct 18, 2024
Sangoma Talk Mobile system update (Android only)
Completed - The scheduled maintenance has been completed.
Oct 18, 04:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 00:30 EDT
Scheduled - Description:

To ensure the best experience with Sangoma Talk, we’re performing an important system update which is essential for next Sangoma Talk version for android devices. This update involves backend adjustments that won’t impact any app features or functionality but are essential for maintaining our high standards of service and reliability.

What You Need to Know:

- There’s no action required on your part.

- You’ll continue to use Sangoma Talk just as you do today.

As always, our goal is to provide you with a seamless communication experience. If you have any questions, feel free to reach out to our support team.

Thank you for using Sangoma Talk!
Oct 17, 11:28 EDT
Oct 17, 2024
CY- Scheduled Infrastructure Maintenance- 10/17/2024
Completed - The scheduled maintenance has been completed.
Oct 17, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 22:00 EDT
Scheduled - Details and Scope: There are some planned infrastructure updates to the CommUnity platform.
Impact: There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday October 17th at 10:00 PM EDT
Duration: Expected to be no longer than a 60 minute window
Oct 16, 14:00 EDT
BV- Scheduled Infrastructure Maintenance- 10/17/2024
Completed - The scheduled maintenance has been completed.
Oct 17, 22:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 21:00 EDT
Scheduled - Details and Scope: There are some planned infrastructure updates to the Business Voice and Business Voice Plus platform.
Impact: There may be delays on select new calls made during the deployment window- active calls will NOT be impacted. There might be minor delays in presence, message waiting indicators and park presence for users at certain Business Voice locations.
Time of Release: Scheduled for Thursday October 17th at 9:00 PM EDT
Duration: Expected to be no longer than a 60 minute window
Oct 16, 13:59 EDT
Oct 16, 2024

No incidents reported.

Oct 15, 2024
BV- Second Scheduled Infrastructure Maintenance- 10/15/2024
Completed - The scheduled maintenance has been completed.
Oct 15, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 21:00 EDT
Scheduled - Details and Scope: There are some planned infrastructure upgrades related to the Business Voice and Business Voice Plus platform.
Impact: There may be delays on select new calls made during the deployment window- active calls will NOT be impacted
There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday October 15th 2024 at 9:00 PM EST
Duration: Expected to be a 60 minute window
Oct 14, 12:17 EDT
BV- Scheduled Infrastructure Maintenance- 10/15/2024
Completed - The scheduled maintenance has been completed.
Oct 15, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 16:00 EDT
Scheduled - Details and Scope: There are some planned infrastructure upgrades related to the Business Voice platform.
There may be some minor delays in retrieving recorded calls on certain Business Voice locations during the deployment window.
Impact: There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday October 15th 2024 at 4:00 PM EST
Duration: Expected to be a 60 minute window
Oct 14, 12:19 EDT
Error and latency in Sangoma Talk provision email, Teamhub email notification and CX smart alerts (Sparkpost outage)
Resolved - This incident has been resolved.
Oct 15, 14:36 EDT
Update - Update: Fix has been implemented.
Currently monitoring the services.
Oct 15, 13:56 EDT
Investigating - Sparkpost is experiencing elevated level of error and latency on the Transmission API (US customers only)

Due to this, user can experience latency and error in email provisioning

Affected areas:
1- Sangoma Talk new email provisioning
2- Teamhub email notifications
3- CX smart alerts
Oct 15, 11:33 EDT
MSP Internet Service Impact | Spectrum in Tx
Resolved - Circuits have remained stable during the extended monitoring period. This event is now resolved.
Oct 15, 00:59 EDT
Monitoring - The affected sites have now recovered. We are now beginning an extended monitoring period to ensure no problems persist.
Oct 14, 23:52 EDT
Identified - Our monitoring tool has identified several down circuits in Texas with Spectrum as the internet provider. We've contacted Spectrum, and they informed us that this issue is part of a multi-node outage. The initial estimated time of resolution is 10 PM local time.
Oct 14, 20:06 EDT
Oct 14, 2024
Oct 13, 2024

No incidents reported.

Oct 12, 2024
MSP Internet Service Impact | Frontier in CA
Resolved - Our monitoring shows that your circuit has been running stable. We shall now close this incident.
Oct 12, 16:38 EDT
Monitoring - The Local Exchange Carrier reports that the damaged equipment has been replaced and services have been restored.

We will continue to monitor to ensure stability of the circuits.
Oct 10, 06:58 EDT
Update - Recent update from the Local Exchange Carrier advise that the issue has been identified to be hardware related at the Central Office in the area. ETR provided is at 2:30AM PT.
Oct 10, 02:39 EDT
Update - We are in contact with Frontier and have escalated the issue. They have not yet given us an estimated time for resolution. We will remain engaged and provide you with the next update as soon as it is available.
Oct 10, 00:22 EDT
Identified - Frontier has identified an outage affecting their internet service in CA. We have a handful of our circuits affected. They have not provided any ETR but we shall remain engaged with them until resolution is reached.
Oct 9, 22:39 EDT
myHUD/HUDweb Softphone Registration Issue - CommUnity
Resolved - This incident has been resolved.
Oct 12, 00:30 EDT
Monitoring - The issue has been isolated and resolved. All features in myHUD should now be restored to full functionality. If you experience any problems, please reach out to Support. We will continue to monitor for stability.
Oct 11, 18:57 EDT
Identified - We are seeing that some customers are experiencing a degraded performance of the call handling functionality on myHUD. Registration and calling are not impacted.
Oct 11, 18:18 EDT
Update - We are continuing to investigate this issue.
Oct 11, 18:00 EDT
Investigating - We have discovered an issue with myHUD/HUDweb Softphone that is currently affecting CommUnity. Our engineering team is actively investigating the matter.
Oct 11, 18:00 EDT
Oct 11, 2024

Unresolved incident: Effects of Hurricane Milton.

Oct 10, 2024
BV- Second Scheduled Infrastructure Maintenance- 10/10/2024
Completed - The scheduled maintenance has been completed.
Oct 10, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 21:00 EDT
Scheduled - Details and Scope: There are some planned infrastructure updates to the Business Voice and Business Voice Plus platform.
Impact: There may also be delays on select new calls made during the deployment window- active calls will NOT be impacted.
There may also be minor delays noticed on all calls during the deployment window.
Time of Release: Scheduled for Thursday October 10th at 9:00 PM EDT
Duration: Expected to be no longer than a 60 minute window
Oct 9, 14:24 EDT
BV- Scheduled Infrastructure Maintenance- 10/10/2024
Completed - The scheduled maintenance has been completed.
Oct 10, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 15:00 EDT
Scheduled - Details and Scope: There are some planned infrastructure updates to the Business Voice and Business Voice Plus platform.
Impact: There may be certain customers who will be unable to receive/ or check their voicemails during the deployment window- existing voicemails will not be impacted.
There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday October 10th at 3:00 PM EDT
Duration: Expected to be no longer than a 60 minute window
Oct 9, 14:21 EDT
Oct 9, 2024
Oct 8, 2024
BV- Second Scheduled Infrastructure Maintenance- 10/08/2024
Completed - The scheduled maintenance has been completed.
Oct 8, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 21:00 EDT
Scheduled - Details and Scope: There are some planned infrastructure updates to the Business Voice and Business Voice Plus platform.
Impact: Message Waiting Indicators (MWI), Park Presence and Park Caller ID may not be available for a period of 15 minutes during the deployment window.
There may also be delays on select new calls made during the deployment window- active calls will NOT be impacted
There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday October 8th at 9:00 PM EDT
Duration: Expected to be no longer than a 60 minute window
Oct 7, 12:21 EDT
BV- Scheduled Infrastructure Maintenance- 10/08/2024
Completed - The scheduled maintenance has been completed.
Oct 8, 21:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 20:00 EDT
Scheduled - Details and Scope: There are some planned infrastructure updates to Business Voice and Business Voice Plus platform.
Impact: Application Framework and Message Waiting Indicators (MWI) may not be available for a period of 30 minutes during the deployment window. This will also impact any StarCenter 2 agents and Supervisors. There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday October 8th at 8:00 PM EDT
Duration: Expected to be no longer than a 60 minute window
Oct 7, 12:20 EDT
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