All Systems Operational

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Check this page for any service disruptions in real time.

We take pride in delivering you reliable and scalable cloud-based communication services and we know how important it is for you, your customers, and colleagues to know that services are running smoothly 24/7/365. The below information provides insight to the operational status of each of our services.

If you are experiencing any issues related to any of our services, check this status page prior to contacting our support teams for technical assistance. Click Subscribe To Updates to sign up for alerts and be notified of any service related disruptions.

Uptime over the past 90 days. View historical uptime.
CommUnity Unified Communications Platform (UCaaS) Operational
90 days ago
99.95 % uptime
Today
Voice Services (CommUnity) Operational
90 days ago
99.95 % uptime
Today
Control Panel / Admin Panel Operational
Sangoma CX (CommUnity) Operational
HUDweb Operational
myHUD Operational
CRM Link Operational
FaxLync Operational
Paperless Fax Operational
Record All (Verba) Operational
Reporting Operational
Video Collaboration (Powered by Zoom) Operational
Voicemail to Email Operational
Business Voice Unified Communications Platform (UCaaS) Operational
90 days ago
100.0 % uptime
Today
Voice Services (Business Voice) Operational
90 days ago
100.0 % uptime
Today
Voice Services (Business Voice+) Operational
90 days ago
100.0 % uptime
Today
Sangoma CX (Business Voice) Operational
90 days ago
100.0 % uptime
Today
Business Voice SC2 Operational
90 days ago
100.0 % uptime
Today
Business Voice Portal (portal.star2star.com) Operational
Application Framework ? Operational
BV Reports ? Operational
Conference Operational
Fax Classic Operational
Fax Digital Operational
RocketQuote (Business Voice Quoting Portal) Operational
Switchvox Cloud Unified Communications Platform (UCaaS) Operational
90 days ago
99.95 % uptime
Today
Voice Services (Switchvox Cloud) Operational
90 days ago
99.91 % uptime
Today
Switchvox SIP Trunking Operational
90 days ago
100.0 % uptime
Today
E-Fax (Avantfax) Operational
Switchvox Update Service ? Operational
PBXact/FreePBX Unified Communications Platform (UCaaS) Operational
90 days ago
99.97 % uptime
Today
Voice Services (PBXact Cloud) Operational
90 days ago
99.97 % uptime
Today
System Admin DDNS ? Operational
Fonality UCaaS Platform (trixbox, PBXtra, Connect, FCS) Operational
90 days ago
99.99 % uptime
Today
Voice Services (Fonality) - North America Operational
90 days ago
99.99 % uptime
Today
Voice Services (Fonality) - Asia-Pacific ? Operational
90 days ago
100.0 % uptime
Today
Control Panel / Admin Panel Operational
HUD Classic Desktop Application ? Operational
HUDweb Operational
Record All (Orkweb) ? Operational
Report Scheduler Operational
ftp.pbxtra.com Operational
CDR/ACD reports in control panel Operational
Sangoma TaaS & Fax Platforms Operational
90 days ago
99.98 % uptime
Today
SIPStation SIP Trunking Operational
90 days ago
99.99 % uptime
Today
SIPStation UK - Trunking Services ? Operational
90 days ago
100.0 % uptime
Today
FAXStation ? Operational
90 days ago
99.93 % uptime
Today
SIPStation - SMS Operational
E-fax (NF Xmedius) ? Operational
90 days ago
100.0 % uptime
Today
Sangoma Wholesale Carrier Services Operational
90 days ago
100.0 % uptime
Today
Wholesale SIP Trunking Operational
90 days ago
100.0 % uptime
Today
High-Volume SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Wholesale SMS Operational
90 days ago
100.0 % uptime
Today
Hosted Billing Operational
Fraud Protection Operational
911 Services Operational
CNAM Services Operational
Sangoma Website, Portals and Stores Operational
90 days ago
100.0 % uptime
Today
FAXStation Portal (fax.sipstation.com) ? Operational
FreePBX Website (www.freepbx.org) ? Operational
PBXact Cloud Portal (cloud.pbxact.com) ? Operational
Sangoma Customer Support (support.sangoma.com) Operational
Support Portal (help.sangoma.com) ? Operational
Sangoma Portal (portal.sangoma.com) Operational
Sangoma Website (www.sangoma.com) ? Operational
SIPStation Store (store.sipstation.com) ? Operational
Switchvox Portal (my.digiumcloud.com) ? Operational
VoIP Supply Website (voipsupply.com) ? Operational
Backoffice Portal (backoffice.voipinnovations.com) Operational
Netfortris Efax (fax.netfortris.com) Operational
90 days ago
100.0 % uptime
Today
Managed Service Provider (MSP) Operational
90 days ago
99.88 % uptime
Today
Internet Access / Circuits Operational
90 days ago
99.55 % uptime
Today
SD-WAN ? Operational
90 days ago
99.98 % uptime
Today
Security Services Operational
90 days ago
99.98 % uptime
Today
Managed Network Services Operational
90 days ago
99.98 % uptime
Today
Collaboration as a Service ? Operational
TeamHub Web ? Operational
TeamHub Desktop Operational
TeamHub Mobile Operational
Sangoma Meet Operational
Sangoma Talk Operational
CPaaS and Sangoma Applications Operational
CPaaS Platform Operational
Sangoma Apps (CPaaS Packaged Apps) Operational
Desktop as a Service Operational
Connected Workspace Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

LAX SBC Migration May 15, 2025 05:00-06:00 EDT

We will be migrating our SBC to a new core due to some issues that we have found.
Posted on May 14, 2025 - 09:52 EDT

BV- Scheduled BV Infrastructure Maintenance- 05/15/2025 May 15, 2025 21:00-22:00 EDT

Details and Scope: Sangoma will be performing regularly scheduled maintenance on our databases.
Impact: During the deployment window, there may be some minor lag in BV Portal, Application Framework and RocketQuote. There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday May 15th at 9:00 PM EST
Duration: Expected to be no longer than a 60 minute window
Posted on May 14, 2025 - 14:35 EDT

CY- Scheduled CY Maintenance- 05/23/2025 May 23, 2025 01:00-02:00 EDT

Details and Scope: There are some planned infrastructure updates for our CommUnity platform. Additional details available here: https://sangomakb.atlassian.net/wiki/x/ZYDRAQ
Impact: During the deployment window, there may be select customers that might experience delays in signing in to Admin Panel, myHUD and HUDWeb.
Time of Release: Scheduled for Friday May 23rd at 1:00 AM EST
Duration: Expected to be no longer than a 60 minute window
Posted on May 14, 2025 - 14:36 EDT
May 15, 2025

No incidents reported today.

May 14, 2025

No incidents reported.

May 13, 2025
Sangoma Meet- Scheduled Sangoma Meet Maintenance - 05/13/2025
Completed - The scheduled maintenance has been completed.
May 13, 23:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 21:30 EDT
Scheduled - Description and scope: On 05/13/2025 at 9:30 pm EDT we will be performing a scheduled intervention for the Sangoma Meet platform, deploying patch release for V5.8.4

Intervention duration: 120 minutes

Impact: Sangoma Meet services will be impacted during the maintenance period.

Considerations:
- Transcription enhancements, UI updates, bug fixes, and stability improvements across web and mobile

Improvements:
- Transcription UI improvements
- Transcription download format update
- Improved virtual background quality

Bug Fixes:
- Fixed issue where the transcription input box was partially hidden when viewing chat, transcript, or participants.
- Standardized the Copy Meeting Link button behavior across Web and Mobile pre-join screens.
- Resolved issue where meeting titles could exceed 50 characters.
- Corrected misleading banner messages shown when users deny microphone/video permissions.
- Improved handling of meeting settings in local storage to ensure smoother updates and session behavior.
May 12, 16:09 EDT
BV- Second Scheduled BV Infrastructure Maintenance- 05/13/2025
Completed - The scheduled maintenance has been completed.
May 13, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 21:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our Business Voice and Business Voice Plus platforms.
Impact: There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday May 13th at 9:00 PM EST
Duration: Expected to be no longer than a 60 minute window
May 12, 12:17 EDT
BV- Scheduled BV Infrastructure Maintenance- 05/13/2025
Completed - The scheduled maintenance has been completed.
May 13, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 15:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our Business Voice and Business Voice Plus platforms.
Impact: During the deployment window, there may be some minor lag in parking, presence and message waiting indicators. There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday May 13th at 3:00 PM EST
Duration: Expected to be no longer than a 60 minute window
May 12, 12:16 EDT
CX - Sangoma CX Call Queues
Resolved - After monitoring we are no longer seeing any further issues with the Sangoma CX call queues. This incident is now being Resolved. If you are experiencing related call queue issues, please contact Support.
May 13, 12:32 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 13, 11:29 EDT
Identified - The issue has been identified and a fix is being implemented.
May 13, 11:13 EDT
Investigating - We are currently investigating reports of multiple issues related to Sangoma CX call queues. Our Engineers are engaged and investigating the source.
May 13, 11:00 EDT
May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025
FaxStation Storage Update
Completed - The scheduled maintenance has been completed.
May 9, 21:00 EDT
Verifying - Verification is currently underway for the maintenance items.
May 9, 20:21 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 19:00 EDT
Scheduled - We will be updating one of the FaxStation storage servers during this maintenance window.
Inbound and outbound faxing will be delayed for a portion of this maintenance window. The FS Portal will not be accessible for a portion of the update window either.
May 9, 19:00 EDT
CX- Scheduled CX Infrastructure Maintenance- 05/09/2025
Completed - The scheduled maintenance has been completed.
May 9, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 05:00 EDT
Scheduled - Details and Scope: Sangoma will be performing a regularly scheduled maintenance on our CX platforms. Additional details can be found here: https://sangomakb.atlassian.net/wiki/x/AQB4L
Impact: There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Friday May 9th at 5:00 AM EST
Duration: Expected to be no longer than a 60 minute window
May 8, 13:41 EDT
May 8, 2025
SMS Hotfix - CommUnity - Maintenance Window: 5-8-2025
Completed - The scheduled maintenance has been completed.
May 8, 22:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 21:01 EDT
Scheduled - During this maintenance window, we will be releasing an SMS Hotfix on the CommUnity (CY) platform. This is a Data service change only and there is no customer impact expected.
May 8, 18:22 EDT
BV- Scheduled BV Infrastructure Maintenance- 05/08/2025
Completed - The scheduled maintenance has been completed.
May 8, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 21:00 EDT
Scheduled - Details and Scope: Sangoma will be performing regularly scheduled maintenance on our platforms.
Impact: During the deployment window, there may be some noticeable lag in response times in BV Portal including Save to System changes. There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday May 8th at 9:00 PM EST
Duration: Expected to be no longer than a 60 minute window
May 7, 13:48 EDT
May 7, 2025

No incidents reported.

May 6, 2025
BV- Scheduled BV Infrastructure Maintenance- 05/06/2025
Completed - The scheduled maintenance has been completed.
May 6, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 15:00 EDT
Scheduled - Details and Scope: Sangoma will be performing a regularly scheduled maintenance on our Business Voice and Business Voice Plus platforms.
Impact: There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Tuesday May 6th at 3:00 PM EST
Duration: Expected to be no longer than a 60 minute window
May 5, 12:15 EDT
May 5, 2025
One Way Audio on Inbound Calls - BV / BV+
Resolved - This incident has been resolved.
May 5, 16:51 EDT
Monitoring - We are seeing that the issue has been resolved with our upstream provider. We will continue to monitor for the next few hours. If you are still experiencing issues with one-way audio, please reach out to Support and we will be glad to investigate.
May 5, 13:04 EDT
Update - We have escalated to our upstream voice provider and will provide updates as they become available.
May 5, 12:05 EDT
Identified - We have identified an issue that seems to affect a small subset of customers. Some customers are experiencing one-way audio on inbound calls. We have isolated this to an upstream carrier issue and escalated it to our provider to resolve.
May 5, 10:08 EDT
Customers Experiencing Issues with Park Feature - BV+
Resolved - After investigation, it was determined that this was a single customer issue and has been addressed accordingly.
May 5, 10:39 EDT
Investigating - We are aware that some BV+ customers are experiencing an issue with the Park function. They are unable to park calls and all park buttons are showing red. Our engineers are currently investigating the issue and we will provide updates as we learn more.
May 5, 09:21 EDT
CX- Scheduled CX Infrastructure Maintenance- 05/05/2025
Completed - The scheduled maintenance has been completed.
May 5, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 05:00 EDT
Scheduled - Details and Scope: Sangoma will be performing a regularly scheduled maintenance on our CX platforms. Additional details can be found here: https://sangomakb.atlassian.net/wiki/x/AQB4L
Impact: There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Monday May 5th at 5:00 AM EST
Duration: Expected to be no longer than a 60 minute window
May 1, 14:17 EDT
May 4, 2025

No incidents reported.

May 3, 2025
FAXStation & FAXStation Portal
Resolved - This incident has been resolved.
May 3, 22:56 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 2, 22:07 EDT
Identified - The issue has been identified and a fix is being implemented.
May 2, 21:43 EDT
Investigating - We have discovered an issue where some customers may be experiencing impacted performance on the FAXStation platform as well as impacted accessibility to the FAXStation Portal (fax.sipstation.com). Our engineering team is actively investigating the matter.
May 2, 21:17 EDT
Internet Service Impact - Carrier Event
Resolved - This incident has been resolved.
May 3, 13:28 EDT
Monitoring - Affected circuits have recovered. We will continue to monitor for stability.
May 3, 08:09 EDT
Update - We are continously monitoring this issue as connection is restored over the affected areas however please be advised that due to the scope of the disruption we are not declaring an all clear as of this time. For further questions please do not hesitate to contact us.
May 2, 22:07 EDT
Identified - We have detected and confirmed with our carrier that an upstream service disruption is impacting internet connectivity for some of our customers. We have also confirmed with our carriers that this service impact did occur in the TX area. We remain engaged with our upstream carriers and continue to monitor the situation and will provide updates as they become available.
May 2, 13:14 EDT
May 2, 2025
SIPStation (US) Maintenance
Completed - The scheduled maintenance has been completed.
May 2, 02:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 01:30 EDT
Scheduled - We will be undergoing scheduled on our voice services maintenance during this time. No impact on calling is expected.
May 1, 06:41 EDT
May 1, 2025
CY- Scheduled CY Maintenance- 05/01/2025
Completed - The scheduled maintenance has been completed.
May 1, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 22:01 EDT
Scheduled - Details and Scope: There are some planned infrastructure updates for our CommUnity platform.
Impact: During the deployment window, there may be select customers that might experience delays in signing in to Admin Panel, myHUD and HUDWeb.
Time of Release: Scheduled for Thursday May 1st at 10:00 PM EST
Duration: Expected to be no longer than a 60 minute window
Apr 30, 13:58 EDT
BV- Second Scheduled BV Infrastructure Maintenance- 05/01/2025
Completed - The scheduled maintenance has been completed.
May 1, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 21:00 EDT
Scheduled - Details and Scope: Sangoma will be performing a regularly scheduled maintenance on our platforms related to portal support tools.
Impact: There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday May 1st at 9:00 PM EST
Duration: Expected to be no longer than a 60 minute window
Apr 30, 13:56 EDT
FaxStation Inbound Processing Update
Completed - The scheduled maintenance has been completed.
May 1, 18:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 17:30 EDT
Scheduled - We will be doing an update to the inbound Fax processing. Outbound fax from CPEs or FaxPortal will not be affected.
Inbound fax processing might be delayed for a few minutes during the update.
Apr 28, 20:00 EDT
BV- Scheduled BV Infrastructure Maintenance- 05/01/2025
Completed - The scheduled maintenance has been completed.
May 1, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 15:00 EDT
Scheduled - Details and Scope: Sangoma will be performing a regularly scheduled maintenance on our platforms related to TeamHub Talk extensions.
Impact: There is no expectation of any other service interruption or degradation. All other calls and services are expected to continue as normal.
Time of Release: Scheduled for Thursday May 1st at 3:00 PM EST
Duration: Expected to be no longer than a 60 minute window
Apr 30, 13:55 EDT
Internet Service Impact - Carrier Event - Charter/Spectrum - CA Area
Resolved - This incident has been resolved.
May 1, 09:02 EDT
Monitoring - Affected circuits have recovered. We will continue to monitor for stability.
May 1, 06:29 EDT
Investigating - We have detected and confirmed with our carrier that an upstream service disruption is impacting internet connectivity for some of our customers. We have also confirmed with our carriers that this service impact did occur in the CA area. We remain engaged with our upstream carriers and continue to monitor the situation and will provide updates as they become available.
May 1, 05:28 EDT
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