Monitoring - Our dev team has restarted a service and believes that the issues should clear up. We are investigating why this issue occurred.
Dec 05, 2023 - 16:27 EST
Dec 05, 2023 - 16:27 EST
Investigating - cloud1-dfw is having issues with park positions showing as unsubscribed or missing completely. There are also reports of Sangoma Talk registration drops on this hosted class.
Dec 05, 2023 - 16:26 EST
Dec 05, 2023 - 16:26 EST
Monitoring - A fix has been implemented by our development team to resolve the delays experienced on the queue board along with hang ups. We will continue to monitor the situation and if you have any further problems please reach out to our support team at 844-302-7827.
Dec 04, 2023 - 17:56 EST
Dec 04, 2023 - 17:56 EST
Investigating - We are presently looking into reports indicating that agents are encountering issues with accessing their queue board, observing delays in their presence on the queue board, and experiencing delayed hangups.
Dec 04, 2023 - 17:15 EST
Dec 04, 2023 - 17:15 EST
Identified - A fix for this issue has passed QA and will be in the next release 12/12
Dec 04, 2023 - 09:21 EST
Dec 04, 2023 - 09:21 EST
Investigating - The BV Portal holiday schedules are currently having a display issue. Creating a new schedule and saving it is writing the data to the database, but re-loading the holiday after it's saved is showing blank. The data is correct and will apply if you save to system, and if you are not sure of what you set please delete and re-add the schedule until we can address this issue
Nov 22, 2023 - 21:07 EST
Nov 22, 2023 - 21:07 EST
About This Site
We build trust through transparency.
Check this page for any service disruptions in real time.
We take pride in delivering you reliable and scalable cloud-based communication services and we know how important it is for you, your customers, and colleagues to know that services are running smoothly 24/7/365. The below information provides insight to the operational status of each of our services.
If you are experiencing any issues related to any of our services, check this status page prior to contacting our support teams for technical assistance. Click Subscribe To Updates to sign up for alerts and be notified of any service related disruptions.
CommUnity Unified Communications Platform (UCaaS)
Operational
CommUnity Platform
Operational
Voice Services for USA
Operational
HUDweb
Operational
Video Meetings
Operational
myHUD
Operational
Control Panel Access for Moves/Adds/Changes
Operational
FaxLync
Operational
Paperless Fax
?
Operational
CRM Link
Operational
Scheduled Reports
Operational
Voicemail to Email
Operational
Technical Support
Operational
ftp.pbxtra.com
Operational
CDR/ACD reports in control panel
Operational
Record All
?
Operational
Zipwhip
Operational
Business Voice Unified Communications Platform (UCaaS)
Degraded Performance
Business Voice UCaaS
Degraded Performance
Business Voice+ UCaaS
Operational
Sangoma CX (formerly known as Sangoma Contact Center / SC3)
?
Operational
Business Voice SC2
Operational
Conference
Operational
Fax Classic
Operational
Fax Digital
Operational
Switchvox Unified Communications Platform (UCaaS)
Operational
Switchvox Platform
Operational
Switchvox SIP Trunking
Operational
DCS E-Fax (Avantfax)
Operational
Switchvox Registration Service
Operational
Video Meetings (Sangoma Meet Integration)
Operational
Switchvox Update Service
?
Operational
FAXStation
Operational
PBXact/FreePBX Unified Communications Platform (UCaaS)
Operational
PBXact Cloud
Operational
Fonality UCaaS Platform (trixbox, PBXtra, Connect, FCS)
Operational
Fonality Communication
Operational
Record All
?
Operational
HUD classic desktop application
?
Operational
Voice Services for USA
Operational
Voice Services for Australia/New Zealand
?
Operational
Control Panel Access for Moves/Adds/Changes
Operational
Sangoma TaaS Platform
Operational
SIPStation SIP Trunking
Operational
Managed SIP Trunking
Operational
FAXStation - Trunking and API Services
?
Operational
SIPStation UK - Trunking Services
?
Operational
CPaaS and Sangoma Applications
Operational
CPaaS Platform
Operational
Sangoma Apps (CPaaS Packaged Apps)
Operational
Application Framework
?
Operational
Collaboration as a Service
?
Operational
TeamHub Desktop
Operational
TeamHub Mobile
Operational
Sangoma Meet
Operational
Sangoma Talk
Operational
Desktop as a Service
Operational
Connected Workspace
Operational
Sangoma Website, Portals and Stores
Degraded Performance
www.sangoma.com
?
Operational
support.sangoma.com
Operational
Business Voice Portal (portal.star2star.com)
Degraded Performance
RocketQuote (Business Voice Quoting Portal)
Operational
SIPStation - Store
?
Operational
FAXStation - Web Portal
?
Operational
FreePBX Website (www.freepbx.org)
?
Operational