Error and latency in Sangoma Talk provision email, Teamhub email notification and CX smart alerts (Sparkpost outage)

Incident Report for Sangoma

Resolved

This incident has been resolved.
Posted Oct 15, 2024 - 14:36 EDT

Update

Update: Fix has been implemented.
Currently monitoring the services.
Posted Oct 15, 2024 - 13:56 EDT

Investigating

Sparkpost is experiencing elevated level of error and latency on the Transmission API (US customers only)

Due to this, user can experience latency and error in email provisioning

Affected areas:
1- Sangoma Talk new email provisioning
2- Teamhub email notifications
3- CX smart alerts
Posted Oct 15, 2024 - 11:33 EDT
This incident affected: Collaboration as a Service (TeamHub Web, TeamHub Desktop, TeamHub Mobile, Sangoma Talk).