Recent update with the Local Exchange Carrier advised that work continues to be done to fully restore services in the area. No ETR has been provided at this time.
Posted Oct 06, 2024 - 06:48 EDT
Update
We've been informed by the local carrier that repairs are ongoing to completely restore the connection for the circuits impacted by the recent hurricane. No ETR has been given. We'll follow up with them tomorrow for a new update.
Posted Oct 05, 2024 - 23:16 EDT
Update
We continue to coordinate with the Local Exchange Carriers regarding the service impact caused by Hurricane Helene. Restoration efforts are still being done at this time and while services may be restored to some, there are a few nodes that has not been cleared. No ETR has been provided.
Posted Oct 04, 2024 - 22:13 EDT
Identified
We continue to coordinate with the Local Exchange Carriers regarding the service impact caused by Hurricane Helene. Carriers continue to maintain that work continues to be done to restore services. Due to the extent of the damage, no ETR has been provided.
Posted Oct 04, 2024 - 09:55 EDT
Update
We continue to coordinate with the Local Exchange Carriers regarding the service impact caused by Hurricane Helene. Carriers continue to maintain that work continues to be done to restore services. Due to the extent of the damage, no ETR has been provided.
Posted Oct 03, 2024 - 19:42 EDT
Update
Local carriers have indicated that a commercial power outage, resulting from damage caused by Hurricane Helen, is responsible for the current downtime. If power is restored in your area but your connection remains down, we recommend rebooting your equipment to restore service. We shall continue to monitor the connection and coordinate with the line carriers to get further updates.
Posted Sep 29, 2024 - 17:28 EDT
Update
We are seeing the outages spreading mostly due to flooding. We are continuing to monitor for any further changes.
Posted Sep 27, 2024 - 15:20 EDT
Monitoring
Due to the effects of Hurricane Helene many areas affected by the storm are experiencing partial outages or degraded performance. We are continuing to monitor with our local carriers to make sure the impact is limited as much as possible.
Posted Sep 27, 2024 - 09:34 EDT
This incident affects: Managed Service Provider (MSP) (Internet Access / Circuits, SD-WAN, Security Services, Managed Network Services).