myHUD/HUDweb Softphone Registration Issue - CommUnity
Incident Report for Sangoma
Resolved
This incident has been resolved.
Posted Oct 12, 2024 - 00:30 EDT
Monitoring
The issue has been isolated and resolved. All features in myHUD should now be restored to full functionality. If you experience any problems, please reach out to Support. We will continue to monitor for stability.
Posted Oct 11, 2024 - 18:57 EDT
Identified
We are seeing that some customers are experiencing a degraded performance of the call handling functionality on myHUD. Registration and calling are not impacted.
Posted Oct 11, 2024 - 18:18 EDT
Update
We are continuing to investigate this issue.
Posted Oct 11, 2024 - 18:00 EDT
Investigating
We have discovered an issue with myHUD/HUDweb Softphone that is currently affecting CommUnity. Our engineering team is actively investigating the matter.
Posted Oct 11, 2024 - 18:00 EDT
This incident affected: CommUnity Unified Communications Platform (UCaaS) (HUDweb, myHUD).
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