One Way Audio on Inbound Calls - BV / BV+

Incident Report for Sangoma

Resolved

This incident has been resolved.

Posted May 05, 2025 - 16:51 EDT

Monitoring

We are seeing that the issue has been resolved with our upstream provider. We will continue to monitor for the next few hours. If you are still experiencing issues with one-way audio, please reach out to Support and we will be glad to investigate.

Posted May 05, 2025 - 13:04 EDT

Update

We have escalated to our upstream voice provider and will provide updates as they become available.

Posted May 05, 2025 - 12:05 EDT

Identified

We have identified an issue that seems to affect a small subset of customers. Some customers are experiencing one-way audio on inbound calls. We have isolated this to an upstream carrier issue and escalated it to our provider to resolve.

Posted May 05, 2025 - 10:08 EDT

This incident affected: Business Voice Unified Communications Platform (UCaaS) (Voice Services (Business Voice), Voice Services (Business Voice+)).