Audio Quality Issue - Business Voice/Business Voice+

Incident Report for Sangoma

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 28, 2026 - 16:12 EDT

Update

Our Engineers are still investigating this issue.

Posted Aug 28, 2026 - 15:51 EDT

Update

We are continuing to investigate this issue.

Posted Aug 28, 2026 - 15:50 EDT

Investigating

We have discovered an issue with audio quality that is currently affecting Business Voice/Business Voice+ using CX. Our engineering team is actively investigating the matter.

Posted Aug 28, 2026 - 14:41 EDT

This incident affects: Business Voice Unified Communications Platform (UCaaS) (Voice Services (Business Voice), Voice Services (Business Voice+)).