Description and scope: On Friday November 22nd 2024 at 2:00 a.m. EST we will be upgrading Sangoma CX - Cluster 2 to a new release that includes the following improvements and fixes:
What is new: - Extended Omnichannel capabilities by adding SMS / MMS support - API /api/freeswitch/save_call_info/{{variable_call_uuid}} REST API now includes an optional action to auto pop-up the URL in the Agent UI when the agent gets a call. - Added to Post-Call Survey Screen the option to route the call to a number that will enable to handle more complex post-call surveys - Agents are able to blind transfer calls to external numbers (before CX v 7.9 only warn transfers were allowed to external numbers). - Agent Panel will display Notifications / Errors when Call Answer Button grays out providing information about the root cause of the problem (network issue) and instructions on how to resolve the issue - Improved Data Export Process - Generate files providing data on Log-out / event termination / End-Call timestamp
What is fixed: - Resolved in some scenarios that Agents on outbound calls are still being presented queue calls - Report fixes: - Call History report, in some filter combination resulted on a 504 Gateway Time-out. - Call History report, resolved issues when the report filter has many queues resulting on an error 414 Request - URI Too Large - On CommUnity Outbound Call Reports now display the Agent ID and Agent CX extension as who generated the call instead of the Outbound CallerID number - Resolved Callback History showing negative Talk Time - In some use cases blind transfers not reported in Transfer History