Portal Issue - Switchvox Portal & Switchvox Cloud Onboarding

Incident Report for Sangoma

Resolved

This incident has now been resolved.

Posted Sep 17, 2026 - 20:44 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 17, 2026 - 19:45 EDT

Investigating

Our Engineers are investigating an issue impacting Switchvox Portal (mydigiumcloud.com) and our Switchvox Cloud Onboarding Wizard (welcome.digiumcloud.com). We will provide another update once we receive further information.

Posted Sep 17, 2026 - 19:12 EDT

This incident affected: Sangoma Website, Portals and Stores (Switchvox Portal (my.digiumcloud.com), Switchvox Cloud Onboarding Wizard (welcome.digiumcloud.com)).