CommUnity - HUDweb and myHUD message history not displaying

Incident Report for Sangoma

Resolved

This incident has been resolved.
Posted Aug 13, 2025 - 13:20 EDT

Monitoring

A fix has been implemented and we are continuing to monitor to make sure there are no further issues. If you experience any problems related to messaging, please contact support.
Posted Aug 13, 2025 - 10:35 EDT

Update

Our engineers are still working to resolve the issue. Messaging will still work during this time and once a resolution is in place, messages sent and received during this incident will be able to be viewed.
Posted Aug 13, 2025 - 10:25 EDT

Identified

Engineering has identified the cause and is working to implement a fix.
Posted Aug 13, 2025 - 09:50 EDT

Investigating

We are aware that message history is not displaying when using chat messages in HUDweb and myHUD. Engineers are currently working to identify and resolve the issue.
Posted Aug 13, 2025 - 09:47 EDT
This incident affected: CommUnity Unified Communications Platform (UCaaS) (HUDweb, myHUD).
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