Inbound/Outbound Calling - Faxes Failing - Switchvox Cloud & Faxstation

Incident Report for Sangoma

Resolved

This incident has been resolved.

Posted Mar 11, 2025 - 21:28 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 11, 2025 - 16:12 EDT

Update

We are continuing to investigate this issue.

Posted Mar 11, 2025 - 15:11 EDT

Investigating

We are actively investigating reports of inbound and outbound call failures affecting Switchvox Cloud customers, along with issues accessing the PBX interface. Additionally, we are looking into potential impacts on Faxstation, as some customers are experiencing difficulties sending and receiving faxes. Our engineering team is working diligently to resolve these issues as quickly as possible.

Posted Mar 11, 2025 - 14:50 EDT

This incident affected: Switchvox Cloud Unified Communications Platform (UCaaS) (Voice Services (Switchvox Cloud)) and Sangoma TaaS & Fax Platforms (FAXStation).