Digium Cloud Portal Issue - Digium Cloud Services

Incident Report for Sangoma

Resolved

This incident has been resolved.

Posted Oct 14, 2026 - 15:53 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 14, 2026 - 10:44 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 14, 2026 - 10:12 EDT

Investigating

We have discovered an issue with the Digium Cloud Portal that is currently affecting users ability to view and manage their orders. Our engineering team is actively investigating the matter.

Posted Oct 14, 2026 - 09:38 EDT

This incident affected: Sangoma Website, Portals and Stores (Switchvox Portal (my.digiumcloud.com), Switchvox Cloud Onboarding Wizard (welcome.digiumcloud.com)).