Instances down- PBXact cloud

Incident Report for Sangoma

Resolved

This incident has been resolved.

Posted May 27, 2026 - 07:06 EDT

Monitoring

Our Engineers have identified the trouble and have applied a fix and will be monitoring the results. If you are still experiencing service issues, please contact support.

Posted May 27, 2026 - 05:16 EDT

Update

Engineers are still actively investigating this issue affecting PBXact cloud. Updates will be provided as they become available.

Posted May 27, 2026 - 04:27 EDT

Update

Our Engineering team is still investigating the issue affecting PBXact cloud. We will keep you updated as we receive any new information.

Posted May 27, 2026 - 03:01 EDT

Investigating

We have discovered an issue affecting a subset of customers on PBXact cloud. Our engineering team is actively investigating the matter.

Posted May 27, 2026 - 02:04 EDT

This incident affected: PBXact/FreePBX Unified Communications Platform (UCaaS) (Voice Services (PBXact Cloud)).