Inbound Call Issue - SIPStation

Incident Report for Sangoma

Resolved

We have confirmed calls are working via the upstream provider.

Posted Jan 14, 2026 - 10:53 EST

Monitoring

Our upstream provider has implemented a change and we are continuing to monitor to ensure the issue is resolved.

Posted Jan 14, 2026 - 07:11 EST

Identified

We have discovered an issue with inbound calls that is currently affecting SIPStation. One of our upstream carriers is having an issue with processing inbound calls. This will only affect a small subset of our customers. We are continuing to moniter the situation with them and will notify when there is an update from their team.

Posted Jan 13, 2026 - 19:30 EST

This incident affected: Sangoma TaaS & Fax Platforms (SIPStation SIP Trunking).