Inbound and Outbound Calls Issue - CommUnity

Incident Report for Sangoma

Resolved

This incident has been resolved.
Posted Jul 31, 2026 - 12:27 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 31, 2026 - 11:11 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Jul 31, 2026 - 11:07 EDT

Investigating

We have discovered an issue with inbound and outbound call completion that is currently affecting CommUnity. Internal Extension-to-Extension calls are still completing as normal. Our engineering team is actively investigating the matter.
Posted Jul 31, 2026 - 10:58 EDT
This incident affected: CommUnity Unified Communications Platform (UCaaS) (Voice Services (CommUnity)).
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