Inbound / Outbound call issue - Switchvox Cloud

Incident Report for Sangoma

Resolved

This incident has been resolved.

Posted Nov 02, 2025 - 19:14 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 02, 2025 - 16:02 EST

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 02, 2025 - 15:50 EST

Update

Our Engineers are continuing to investigate this issue and will update again shortly.

Posted Nov 02, 2025 - 14:53 EST

Investigating

We have discovered an issue with inbound & outbound calling for a small subset of customers on Switchvox cloud. Our engineering team is actively investigating the matter.

Posted Nov 02, 2025 - 14:17 EST

This incident affected: Switchvox Cloud Unified Communications Platform (UCaaS) (Voice Services (Switchvox Cloud)).