Post Dial Delay on Inbound/Outbound - CommUnity

Incident Report for Sangoma

Resolved

This incident has been resolved.

Posted Mar 25, 2026 - 15:36 EDT

Monitoring

The rollback was successful, and we are no longer seeing any Post Dial Delay. All systems are fully operational. If you experience any additional issues, please reach out to Support. We will continue to monitor for stability.

Posted Mar 25, 2026 - 11:54 EDT

Identified

The Post Dial Delay was introduced by an upgrade that was performed overnight. We have decided to roll back the upgrade. Customers may experience active calls dropping and a momentary loss of registrations when the system restarts.

Posted Mar 25, 2026 - 11:48 EDT

Investigating

We have discovered an issue with post dial delay on inbound/outbound calling affecting CommUnity (CY) customers. Our Engineering team is actively investigating this matter.

Posted Mar 25, 2026 - 11:40 EDT

This incident affected: CommUnity Unified Communications Platform (UCaaS) (Voice Services (CommUnity), HUDweb, myHUD).