Queue Issue - Business Voice

Incident Report for Sangoma

Resolved

This incident has been resolved.

Posted Jun 19, 2026 - 12:41 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 19, 2026 - 10:48 EDT

Investigating

We have discovered an issue with queue calls not being forwarded to agents that is currently affecting Business Voice. Our engineering team is actively investigating the matter.

Posted Jun 19, 2026 - 10:30 EDT

This incident affected: Business Voice Unified Communications Platform (UCaaS) (Voice Services (Business Voice)).