CY - Reported Call failures & MyHUD, HUDweb not loading

Incident Report for Sangoma

Resolved

After monitoring no further issues exist so this incident is now being resolved.

Posted May 29, 2025 - 19:17 EDT

Monitoring

The environment remains stable and we will continue to monitor.

Posted May 29, 2025 - 17:24 EDT

Investigating

We are aware that there were reports of some CommUnity platform customers who were unable to make or receive calls. Also, that MyHUD, HUDweb & Admin Panel were not loading for a short period of time. These seem to have currently cleared, but our Engineers are investigating to determine the cause.

Posted May 29, 2025 - 17:10 EDT

This incident affected: CommUnity Unified Communications Platform (UCaaS) (Control Panel / Admin Panel, HUDweb, myHUD).