PBXact Cloud - Inbound/Outbound Call Failures

Incident Report for Sangoma

Resolved

This incident has been resolved.

Posted Sep 01, 2025 - 15:23 EDT

Monitoring

We observed a very small subset of customers who reported an impact. We have worked with those few and resolved their issues. We will continue to monitor.

Posted Sep 01, 2025 - 15:11 EDT

Investigating

Engineers are investigating reports of degraded service in some instances in the PBXact Cloud environment.

Posted Sep 01, 2025 - 13:49 EDT

This incident affected: PBXact/FreePBX Unified Communications Platform (UCaaS) (Voice Services (PBXact Cloud)).