Application Framework Delay - Business Voice

Incident Report for Sangoma

Resolved

This incident has been resolved.
Posted Oct 22, 2026 - 16:07 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 22, 2026 - 14:53 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 22, 2026 - 13:27 EDT

Update

We are continuing to investigate this issue.
Posted Oct 22, 2026 - 13:04 EDT

Update

We are continuing to investigate this issue.
Posted Oct 22, 2026 - 11:30 EDT

Investigating

We have discovered an issue with Application Framework that is currently affecting Business Voice. There is a delay in updates regarding presence, call records, etc. on Application Framework. Our engineering team is actively investigating the matter.
Posted Oct 22, 2026 - 10:30 EDT
This incident affected: Business Voice Unified Communications Platform (UCaaS) (Application Framework).
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