TeamHub Talk users intermittently unable to retrieve CDR's

Incident Report for Sangoma

Resolved

After monitoring our Engineers are considering this incident Resolved.
Posted Jun 04, 2025 - 16:37 EDT

Update

We are continuing to monitor for any further issues.
Posted Jun 04, 2025 - 13:54 EDT

Monitoring

A fix has been implemented. If you are still experiencing the issue, please refresh/reload TeamHub. If the issue persists after that, contact support.
Posted Jun 04, 2025 - 10:49 EDT

Update

We are continuing to investigate this issue.
Posted Jun 04, 2025 - 10:43 EDT

Investigating

Our engineers are aware that Call Log and Recordings are intermittently unaccessible. They are currently working on a fix. Any calls that do happen are still being stored as expected and will be available.
Posted Jun 04, 2025 - 09:13 EDT
This incident affected: Collaboration as a Service (TeamHub Web, TeamHub Desktop, TeamHub Mobile, Sangoma Talk).
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