A fix is in place, and service has been restored. If you observe any signs of degraded service related to this incident, please contact Support. We will continue to monitor over the next few hours.
Posted Sep 12, 2025 - 10:20 EDT
Identified
We have identified and isolated the issue and are actively rolling out a fix. Service has already been restored for a portion of affected customers, and we are continuing to bring the remaining customers back online in stages.
Posted Sep 12, 2025 - 09:17 EDT
Investigating
We have discovered an issue with a subset of BV+ customers using CX. Some of these customers with integrated extensions for CX show unavailable. These impacted customers may also see that Application Framework and Presence are impacted as well. Our engineering team is actively investigating the matter.
As a workaround, the webRTC option is still available.
Posted Sep 12, 2025 - 08:46 EDT
This incident affected: Business Voice Unified Communications Platform (UCaaS) (Voice Services (Business Voice+), Sangoma CX (Business Voice), Application Framework).