Service should now be fully restored. We will continue to monitor for stability.
Posted Jun 24, 2024 - 15:40 EDT
Update
We are aware that a small subset of customers are seeing a read-only error when logging in. We have been restoring in phases and because of this not everyone has full access yet. Please standby as we continue to restore this subset of users.
Posted Jun 24, 2024 - 15:28 EDT
Update
We are continuing to monitor for any further issues.
Posted Jun 24, 2024 - 15:09 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jun 24, 2024 - 15:08 EDT
Identified
Sangoma Engineering has identified the issue and currently working on a fix.
Posted Jun 24, 2024 - 15:06 EDT
Update
We are continuing to investigate this issue.
Posted Jun 24, 2024 - 14:30 EDT
Update
We are continuing to investigate this issue.
Posted Jun 24, 2024 - 14:29 EDT
Investigating
The ability to login to some Sangoma platforms might fail due to some issues on the backend services of Sangoma Identity platforms. Engineers are currently investigating.
Posted Jun 24, 2024 - 14:27 EDT
This incident affected: CPaaS and Sangoma Applications (CPaaS Platform, Sangoma Apps (CPaaS Packaged Apps)), Collaboration as a Service (TeamHub Desktop, TeamHub Mobile, Sangoma Meet), and Business Voice Unified Communications Platform (UCaaS) (Business Voice Portal (portal.star2star.com)).