Xmedius Fax Portal Unavailable - fax.netfortris.com

Incident Report for Sangoma

Resolved

This incident is now being resolved.
Posted Jan 23, 2026 - 15:31 EST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 23, 2026 - 11:50 EST

Identified

Engineers have already isolated the problem and are working to restore the portal.
Posted Jan 23, 2026 - 10:24 EST

Investigating

We have discovered an issue with the Xmedius Fax Portal. While the portal is currently unavailable, all fax services remain unaffected. Our engineering team is actively investigating the matter.
Posted Jan 23, 2026 - 10:23 EST
This incident affected: Sangoma Website, Portals and Stores (Netfortris Efax (fax.netfortris.com)).
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