Legacy HUD / HUD web services are Down

Incident Report for Sangoma

Resolved

After monitoring, no further issues have been reported. This incident is now being resolved.

Posted Jul 02, 2025 - 19:01 EDT

Monitoring

A fix has been implemented and at this time we'll be monitoring for stability. Should you still be encountering further issues please contact Support.

Posted Jul 02, 2025 - 16:29 EDT

Update

Engineers have isolated the issue and are working to resolve for customer that are currently impacted.

Posted Jul 02, 2025 - 15:34 EDT

Identified

Sangoma Engineers are aware and have identified an issue impacting Legacy HUD / HUD web services. They are currently working to resolve this issue.

Posted Jul 02, 2025 - 15:00 EDT

This incident affected: Fonality UCaaS Platform (trixbox, PBXtra, Connect, FCS) (HUD Classic Desktop Application, HUDweb).