Intermittent CommUnity Presence Issue

Incident Report for Sangoma

Resolved

This incident has been resolved.
Posted May 30, 2025 - 17:26 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 30, 2025 - 16:17 EDT

Identified

Our engineers have identified the cause and are currently working on implementing a fix.
Posted May 30, 2025 - 16:05 EDT

Investigating

Our engineers are aware that some customers are experiencing intermittent presence issues on incoming calls. This is also causing some calls to not get to agents in queues.
Posted May 30, 2025 - 15:26 EDT
This incident affected: CommUnity Unified Communications Platform (UCaaS) (HUDweb, myHUD).
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