Internet Service Impact - Carrier Event - Frontier - CA Area

Incident Report for Sangoma

Resolved

This incident has been resolved.

Posted Aug 09, 2025 - 13:07 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 08, 2025 - 23:59 EDT

Identified

Issue has been identified to be fiber cut in multiple areas. Splicing has been ongoing for the affected sites. ETA is at 8PM PDT.

Posted Aug 08, 2025 - 22:02 EDT

Investigating

We have detected and confirmed with our carrier that an upstream service disruption is impacting internet connectivity for some of our customers. We have also confirmed with our carriers that this service impact did occur in the CA area. We remain engaged with our upstream carriers and continue to monitor the situation and will provide updates as they become available.

Posted Aug 08, 2025 - 16:27 EDT

This incident affected: Managed Service Provider (MSP) (Internet Access / Circuits).