Sangoma Status - Sangoma CX - Patch to unlock agents merging calls when post call surveys are enforced on queue (case two FS switches involved)

Sangoma CX - Patch to unlock agents merging calls when post call surveys are enforced on queue (case two FS switches involved)

Scheduled Maintenance Report for Sangoma

Completed

The scheduled maintenance has been completed.

Posted Nov 08, 2024 - 06:00 EST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Nov 08, 2024 - 05:00 EST

Scheduled

Description and scope: On Friday, November 8th 2024 at 5:00 a.m. EST we will be performing a scheduled intervention in the Sangoma CX platform to fix the behavior of blocking agents when merging calls if post-call surveys are enforced on queues. This fix will cover the scenario where two FS switches are involved, not covered by last week's fix.

Impact: Not expected to cause any degradation or loss of service. Calls and Digital Conversations will still be processed.

Posted Nov 06, 2024 - 20:41 EST

This scheduled maintenance affected: Business Voice Unified Communications Platform (UCaaS) (Sangoma CX (Business Voice)) and CommUnity Unified Communications Platform (UCaaS) (Sangoma CX (CommUnity)).