We received an update from Charter that this multi-node system event in the TX area has been resolved at around 2:15 PM CT. All affected circuits are now back up.
Posted Jul 22, 2024 - 16:18 EDT
Update
We got an update from Charter that this multi-node system event is still ongoing with no new ETR. We will remain engaged with them to continue to monitor this system event and provide new updates.
Posted Jul 22, 2024 - 11:15 EDT
Update
The Local Exchange Carrier reports that the system event is due to a multi-node outage. Estimated time of restoration is at 10AM Central.
We will continue to stay engaged and send updates as they become available.
Posted Jul 22, 2024 - 07:46 EDT
Identified
We have detected and confirmed with our carrier that an upstream service disruption is impacting internet connectivity for some of our customers. We have also confirmed with our carriers that this service impact did occur in the Texas area. We remain engaged with our upstream carriers and continue to monitor the situation and will provide updates as they become available.
Posted Jul 22, 2024 - 07:17 EDT
This incident affected: Managed Service Provider (MSP) (Internet Access / Circuits).