We have rolled back our CommUnity maintenance from last night, and the platform has now been restored. We have confirmed with customers that they are no longer impacted, and monitoring indicates that calls are no longer experiencing delay or call quality issues. We will continue to monitor. If you are still experiencing issues, please reach out to Support, and we will assist.
Posted Oct 15, 2025 - 12:14 EDT
Identified
The issue has been isolated and we are working to deploy a fix shortly.
Posted Oct 15, 2025 - 12:04 EDT
Investigating
We have discovered an issue with post-dial delay and call quality on inbound and outbound calling that is currently affecting CommUnity (CY) customers. Our engineering team is actively investigating the matter.
Posted Oct 15, 2025 - 11:42 EDT
This incident affected: CommUnity Unified Communications Platform (UCaaS) (Voice Services (CommUnity), HUDweb, myHUD).