Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 01, 2024 - 21:00 EDT
Scheduled
Description and scope: On Tuesday 10/1/2024 at 9:00 pm EDT we will be performing a scheduled maintenance on the Sangoma TeamHub platform, upgrading it to version 3.3. This version includes: - Better organization of the application settings, making them accessible thought the gear icon - Sangoma SMS now includes a warning notification if the user's phone number is not registered in a 10DLC campaign. - AI-driven Knowledge Bot: A new interactive bot, trained with Sangoma product documentation, allows users to ask product-related questions by sending a Direct Message to @ASKSangoma or mentioning @ASKSangoma in a public channel. A detailed user guide will be available at the Sangoma Knowledge Base (https://sangomakb.atlassian.net/wiki/spaces/TeamHub/overview)
Intervention duration: 60 minutes
Impact: Users might see a reconnecting message for few seconds.
Considerations: - This update applies only to Teamhub Web and Desktop only. - TeamHub Desktop users need to update to the latest TeamHub Desktop App version for Windows and Mac. Detailed information on how to update the TeamHub Desktop App in the following Link (https://sangomakb.atlassian.net/wiki/spaces/TeamHub/pages/48661151) - No new features or fixes are included for the TeamHub or Sangoma SMS Mobile Apps. Therefore, no upgrade is needed for mobile users.
Posted Sep 26, 2024 - 13:08 EDT
This scheduled maintenance affected: Collaboration as a Service (TeamHub Desktop).