CommUnity Intermittent Issues

Incident Report for Sangoma

Resolved

This incident has been resolved.

Posted Jun 12, 2025 - 12:37 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 12, 2025 - 11:01 EDT

Investigating

We are aware that CommUnity users are experiencing intermittent issues with registrations and calls. Our engineers are currently working to identify and resolve the issue.
This will also affect some Legacy Fonality users in the Eastern United States and Canada.

Posted Jun 12, 2025 - 10:50 EDT

This incident affected: CommUnity Unified Communications Platform (UCaaS) (Voice Services (CommUnity), Control Panel / Admin Panel, Sangoma CX (CommUnity), HUDweb, myHUD, CRM Link, Video Collaboration (Powered by Zoom), Voicemail to Email) and Fonality UCaaS Platform (trixbox, PBXtra, Connect, FCS) (Voice Services (Fonality) - North America).