CX - Sangoma CX Call Queues

Incident Report for Sangoma

Resolved

After monitoring we are no longer seeing any further issues with the Sangoma CX call queues. This incident is now being Resolved. If you are experiencing related call queue issues, please contact Support.

Posted May 13, 2025 - 12:32 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 13, 2025 - 11:29 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted May 13, 2025 - 11:13 EDT

Investigating

We are currently investigating reports of multiple issues related to Sangoma CX call queues. Our Engineers are engaged and investigating the source.

Posted May 13, 2025 - 11:00 EDT

This incident affected: Business Voice Unified Communications Platform (UCaaS) (Sangoma CX (Business Voice)).