The LEC has informed us that the all clear was declared at 12:32am EDT July 18th 2024. If you are still experiencing issues with your internet service please do not hesitate to call us and we will gladly assist you.
Posted Jul 18, 2024 - 03:20 EDT
Monitoring
Our monitoring tool shows that all affected sites recovered around 5:14 PM local time. Frontier has informed us that the on-site repair is ongoing, and it has been confirmed that the fiber cut is located between Long Beach and Hermosa Beach in California. We have not received an Estimated Time of Restoration (ETR) either, so you may still experience some downtime. We will continue to monitor your circuit and communicate with the carrier until we receive an all-clear message.
Posted Jul 17, 2024 - 22:12 EDT
Update
As per Frontier, their cable repair team is actively working on the repairs and still evaluating the extent of the damage to the fiber cables. They have not yet given an Estimated Time of Restoration (ETR), but we will inform you as soon as we receive any updates.
Posted Jul 17, 2024 - 18:38 EDT
Identified
We are still obtaining status and a new ETR from our upstream carrier Frontier for this system event. We will remain engaged with them and post new information as soon as it becomes available.
Posted Jul 17, 2024 - 15:05 EDT
Investigating
We have detected and confirmed with our carrier that an upstream service disruption is impacting internet connectivity for some of our customers. Repairs are still ongoing however the LEC has informed us that due to safety concerns on the repair site the repairs will resume at 8am local time. We remain engaged with our upstream carriers and continue to monitor the situation and will provide updates as they become available.
Posted Jul 17, 2024 - 07:19 EDT
Identified
We have detected and confirmed with our carrier that an upstream service disruption is impacting internet connectivity for some of our customers. We have also confirmed with our carriers that this service impact did occur for Frontier Fiber customers in California. We remain engaged with our upstream carriers and continue to monitor the situation and will provide updates as they become available.
Posted Jul 17, 2024 - 02:26 EDT
Investigating
Our monitoring tool indicates several down circuits for Frontier - Fiber in California. We contacted the line carrier, and they confirmed a potential fiber cut as the cause. We shall send updates further as soon as it becomes available.
Posted Jul 17, 2024 - 00:53 EDT
This incident affected: Managed Service Provider (MSP) (Internet Access / Circuits).