We are continuing to monitor for any further issues.
Posted Jun 26, 2024 - 10:15 EDT
Monitoring
It looks as though traffic across the Big Leaf network is now reaching the Starbox for customers that were impacted. Sites seem to be fully operational. We will continue to monitor and engage with Big Leaf on the root cause.
Posted Jun 26, 2024 - 10:13 EDT
Identified
With the Big Leaf SD-WAN devices sitting on the edge, we have identified that traffic traversing Big Leaf's network before reaching the BV+/Starbox. is dropping. We have escalated and are engaged with Big Leaf.
Posted Jun 26, 2024 - 10:11 EDT
Investigating
We have discovered an issue with BV+/Starbox customers who are using Big Leaf SD-WAN services. Currently, a subset of these customer's voice services are impacted. Our engineering team is actively investigating the matter.
Posted Jun 26, 2024 - 09:39 EDT
This incident affected: Business Voice Unified Communications Platform (UCaaS) (Voice Services (Business Voice+)).