Customers Experiencing Issues with Park Feature - BV+

Incident Report for Sangoma

Resolved

After investigation, it was determined that this was a single customer issue and has been addressed accordingly.

Posted May 05, 2025 - 10:39 EDT

Investigating

We are aware that some BV+ customers are experiencing an issue with the Park function. They are unable to park calls and all park buttons are showing red. Our engineers are currently investigating the issue and we will provide updates as we learn more.

Posted May 05, 2025 - 09:21 EDT

This incident affected: Business Voice Unified Communications Platform (UCaaS) (Voice Services (Business Voice+)).