High Error Rates on Fax Services - BV (Business Voice)

Incident Report for Sangoma

Resolved

This incident is now being resolved.
Posted Sep 30, 2025 - 19:32 EDT

Monitoring

Engineering found that there was a delay in fax processing between 4:20pm and 5:00pm ET. A fix was implemented and the systems have recovered.
Posted Sep 30, 2025 - 17:33 EDT

Investigating

We have discovered escalated error rates on both Fax Classic and Fax Digital on BV (Business Voice) platform. Our Engineering team is currently investigating.
Posted Sep 30, 2025 - 17:06 EDT
This incident affected: Business Voice Unified Communications Platform (UCaaS) (Fax Classic, Fax Digital).
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