Sangoma will be performing scheduled infrastructure maintenance on November 2, 2026, as part of our ongoing efforts to improve the reliability, performance, and stability of our services.
During this maintenance, we will be migrating several production systems to a new data center.
Affected Services:
The following services may be impacted during the maintenance window:
- Sangoma Portal - FreePBX Registration and Activation Services - PBXact Cloud Management Services - SIPStation SMS and SIPStation Store - FAXStation Portal - Sangoma Phone Provisioning and Registration Services - Switchvox Cloud portal and onboarding wizard
Expected Impact:
During the migration, customers may experience temporary service interruptions or reduced functionality when accessing the affected portals and management services. Device provisioning, registration, and SMS management functionality may also be temporarily impacted. All calls and voice services are expected to continue as normal.
SIPStation SIP Trunking services are not included in this maintenance.
Maintenance Schedule:
- Date: Monday, November 2, 2026 - Start Time: 9:00 PM Eastern - End Time: 1:00 AM Eastern, Tuesday, November 3, 2026 - Duration: 4 hours
Our engineering and operations teams will be actively monitoring the migration and validating services as systems are brought online in the new data center.
Updates will be provided through this status page as maintenance progresses and once all services have been restored.
We appreciate your patience and understanding as we work to improve our infrastructure.
Posted Oct 30, 2026 - 10:45 EDT
This scheduled maintenance affects: Sangoma Website, Portals and Stores (FAXStation Portal (fax.sipstation.com), PBXact Cloud Portal (cloud.pbxact.com), Sangoma Portal (portal.sangoma.com), SIPStation Store (store.sipstation.com), Switchvox Portal (my.digiumcloud.com), Switchvox Cloud Onboarding Wizard (welcome.digiumcloud.com)) and Sangoma TaaS & Fax Platforms (SIPStation - SMS).