Our Engineering team is still in active communication with their escalation contacts with the 3rd party vendor. They are still investigating the trouble and working to identify the source of the issue.
Posted Aug 05, 2026 - 17:58 EDT
Update
Our Engineers are still actively engaged with the 3rd party vendor. The latest update is that they have dispatched field technicians out to their facilities and are still investigating.
Posted Aug 05, 2026 - 14:45 EDT
Update
We are continuing to investigate this issue.
Posted Aug 05, 2026 - 12:44 EDT
Update
We are continuing to investigate this issue.
Posted Aug 05, 2026 - 12:43 EDT
Investigating
We have discovered an issue with a third party vendor that is currently affecting multiple portals. Our engineering team is actively investigating the matter.
Posted Aug 05, 2026 - 12:40 EDT
This incident affects: Sangoma Website, Portals and Stores (FAXStation Portal (fax.sipstation.com), Sangoma Portal (portal.sangoma.com), SIPStation Store (store.sipstation.com)).