CX- Scheduled Infrastructure Maintenance- 01/14/2026

Scheduled Maintenance Report for Sangoma

Completed

The scheduled maintenance has been completed.

Posted Jan 14, 2026 - 06:00 EST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jan 14, 2026 - 05:00 EST

Scheduled

Details and Scope: Sangoma will be performing regularly scheduled maintenance on our CX platform related to Agent Call Recording. Additional details can be found here: https://sangomakb.atlassian.net/wiki/x/AYDpSQ
Impact: There is no expectation of any service interruption or degradation. All calls and services are expected to continue as normal.
Time of Release: Scheduled for Wednesday 01/14/2026 at at 5:00 AM ET
Duration: Expected to be a 60 minute window

Posted Jan 13, 2026 - 10:16 EST

This scheduled maintenance affected: Contact Center as a Service (CCaaS) (Sangoma CX).