Access via SSO with Microsoft Credentials - CY Admin Panel, HUDweb, & my HUD

Incident Report for Sangoma

Resolved

Our Engineers applied a fix earlier and after monitoring they are now considering this incident resolved.

Thank You
Posted Apr 11, 2025 - 17:40 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 11, 2025 - 12:57 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Apr 11, 2025 - 11:50 EDT

Investigating

We have discovered an issue with a small subset of customers that use Microsoft credentials via SSO to log into Admin Panel, HUDweb, or myHUD. Customers experiencing this can still gain access using their CY account credentials. Our engineering team is actively investigating the matter.
Posted Apr 11, 2025 - 10:33 EDT
This incident affected: CommUnity Unified Communications Platform (UCaaS) (Control Panel / Admin Panel, HUDweb, myHUD).
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