Service Issue - Switchvox Cloud

Incident Report for Sangoma

Resolved

This incident has been resolved.

Posted Apr 30, 2026 - 14:30 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 30, 2026 - 13:02 EDT

Update

We are aware that some users are unable to access the admin panel. Our engineers are working to investigate the cause and find a solution for these users.

Posted Apr 30, 2026 - 12:31 EDT

Update

Engineers are currently investigating current issues some users are having with Switchvox Cloud. We will continue to investigate and notify as soon as we have more information.

Posted Apr 30, 2026 - 12:23 EDT

Investigating

We have discovered an issue with high server load that is currently affecting Switchvox Cloud. Our engineering team is actively investigating the matter to determine if there is any user impact.

Posted Apr 30, 2026 - 12:10 EDT

This incident affected: Switchvox Cloud Unified Communications Platform (UCaaS) (Voice Services (Switchvox Cloud)).