Delays in sending/receiving fax- FaxStation

Incident Report for Sangoma

Resolved

This incident has been resolved.
Posted Nov 28, 2025 - 23:11 EST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 28, 2025 - 12:18 EST

Identified

The issue has been identified and a fix is being implemented.
Posted Nov 28, 2025 - 11:22 EST

Investigating

We’ve identified delays in sending and receiving faxes, which are currently affecting FaxStation. At the moment, viewing faxes is also unavailable. We’ve confirmed that no data has been lost, and our engineering team is actively working to resolve the issue.
Posted Nov 28, 2025 - 10:23 EST
This incident affected: Sangoma TaaS & Fax Platforms (FAXStation).
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