Internet Service Impact - Carrier Event - **Charter/Spectrum-Broadband**

Incident Report for Sangoma

Resolved

This incident has been resolved.
Posted Sep 26, 2025 - 21:41 EDT

Monitoring

Outage ID: 34699400

RFO: fiber cut outage

Start: 1:28PM CT
ETR: 6:00PM CT

CONFIRMED CITIES IN TX:
Irving
The Colony
Cedar Hill
Plano
Grand Prairie
Posted Sep 26, 2025 - 15:32 EDT

Identified

We have detected and confirmed with our carrier that an upstream service disruption is impacting internet connectivity for some of our customers. We have confirmed with our carriers that this service impact did occur in the TX area. We remain engaged with our upstream carriers and continue to monitor the situation and will provide updates as they become available.
Posted Sep 26, 2025 - 15:30 EDT
This incident affected: Managed Service Provider (MSP) (Internet Access / Circuits).
← Current Status Powered by Atlassian Statuspage