We are still in communication with our escalation contacts regarding this Verizon upstream service disruption in the Northeast area. While we are no longer seeing down circuits in our monitors, Verizon has not yet given an All Clear. We will keep you posted on further updates to this event,
Posted Jun 19, 2024 - 10:13 EDT
Update
We are still in communication with our escalation contacts regarding the Verizon upstream service disruption that occurred earlier this afternoon. In speaking to our Verizon contacts, they are advising that a small subset of our 4G customers in the Northeast area experienced a brief service interruption. We remain engaged with our upstream carrier and continue to monitor the situation and will provide updates as they become available. While service looks to be restored at the moment, Verizon has not given the All Clear and currently has no ETR.
Posted Jun 18, 2024 - 19:08 EDT
Identified
We have detected and confirmed with Verizon that an upstream service disruption quickly impacted internet connectivity for a small subset of our 4G customers in the Northeast. Per Verizon, "There are 4G/5G LTE service disruption within NY and surrounding areas." We remain engaged with our upstream carrier and continue to monitor the situation and will provide updates as they become available. While service looks to be restored at the moment, Verizon has not given the All Clear and currently has no ETR.
Posted Jun 18, 2024 - 15:55 EDT
This incident affected: Managed Service Provider (MSP) (Internet Access / Circuits).