Business Voice Portal & Application Framework Impacted

Incident Report for Sangoma

Resolved

Monitoring remains clear and services have remained stable. Closing.

Posted Dec 13, 2024 - 23:33 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 13, 2024 - 22:19 EST

Update

The Business Voice Portal is now fully operational and the Application Framework is in the process of restoration.

Posted Dec 13, 2024 - 21:24 EST

Update

Engineers have identified the issue and have begun deploying a fix. System recovery is in progress.

Posted Dec 13, 2024 - 20:49 EST

Identified

The issue has been identified and engineers are working to restore portal and framework access.

Posted Dec 13, 2024 - 20:40 EST

Update

We are continuing to investigate this issue.

Posted Dec 13, 2024 - 20:33 EST

Investigating

Sangoma Engineering has received alerts that various services are offline. We are investigating and bringing services up as quickly as possible.

Voice services continue to operate at this time.

Posted Dec 13, 2024 - 20:31 EST

This incident affected: Business Voice Unified Communications Platform (UCaaS) (Business Voice Portal (portal.star2star.com), Application Framework, BV Reports).