Intermittent Connection Issues on Sangoma Meet

Incident Report for Sangoma

Resolved

The incident has now been resolved.

Posted Jun 26, 2024 - 21:25 EDT

Monitoring

The fix has been successfully applied and we are currently monitoring key service metrics.

Posted Jun 26, 2024 - 19:06 EDT

Identified

The issue has been identified and a fix is being applied.

Posted Jun 26, 2024 - 17:22 EDT

Investigating

We are currently experiencing intermittent connection issues on Sangoma Meet. Some users have reported being frequently dropped from meetings or facing difficulties when attempting to join meetings. This issue does not affect all users and occurs sporadically.

Current Impact:
1- Users may be dropped from meetings unexpectedly.
2- Users may experience difficulty joining meetings after multiple attempts.

Our technical team is actively investigating the root cause of this issue and working on a resolution.

Posted Jun 26, 2024 - 15:16 EDT

This incident affected: Collaboration as a Service (Sangoma Meet).